Engineering Operations Manager

CACI International

160d • $120,800 - $265,800

About The Position

CACI is seeking an innovative Engineering Operations Manager to lead a team of cross functional and technical professionals to support the Department of Department of the Air Force (DAF) Enterprise Information Technology as a Service (EITaaS) program. This role is based in Chantilly, VA and offers the opportunity to work with a team of seasoned staffing, technical, and program management professionals who thrive on supporting our client's mission and growth objectives.

Requirements

• Current Secret security clearance.
• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 5 years’ experience in service management technologies in a fast-paced enterprise environment.
• Experience implementing and tracking service level or metrics reporting.
• Experience developing best practices for production support and governance.
• Experience overseeing operational management policies and procedures.
• Prior experience providing operational management and support across wide geographical area(s).
• Experience leading architecture and design of highly scalable, available, and elastic solutions that implement industry best practices.
• Expert in leading operational excellence in projects of large-scale.
• Expert in leading technical migration, integration and consolidation activities.
• Prior Management experience leading large-scale initiatives.
• Ability to develop point papers, briefings and presentations, and make formal oral presentations of these materials to all levels of government personnel.
• Excellent communication skills, both verbal and written and must be able to effectively interface with management of all levels.
• Experience establishing and implementing strategies to achieve business results.
• Experience establishing shift rotations for 24/7 operations.
• Experience working with SOC, NOC, ESD, and senior leadership (both internal and Government).
• Ability to manage frequently complex and broad-based solutions that impact areas outside of immediate responsibility.
• Possess the ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.
• Familiarity with the System Engineering Life Cycle or System Development Life Cycle.
• Ability to setup Operational workflows across organizations to see efficiencies and the adherence to SLA’s.

Nice To Haves

• Relevant DoD Cyber Security focused experience.
• Financial background/experience.
• Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration/Accounting, or another relevant field.

Responsibilities

• Lead, design and implement engineering operational governance, process and procedures.
• Assist clients’ technical operations with designing and implementing a 24/7 Command and Control Monitoring service for all device endpoints.
• Provide recommendations on how to align short- and long-term operational strategy, performance measures, and fiscal impact.
• Assess a diverse operational landscape and determine industry best practices using information technology tools for automation and orchestration.
• Work with multiple partners in a hybrid computing environment to ensure operational efficiencies across all platforms.
• Assess and plan for the organization’s future needs.
• Prepare governing principles and standards to guide future decision making pertinent to operational domain.
• Determine appropriate operational controls, tools and processes that supplement and enhance the organizations compute environment.
• Partner with IT Leadership team to lead delivery operational metrics.
• Provide guidance and counsel to IT executives and key members of the company leadership team.
• Remain current on endpoint monitoring technologies, architecture and operations trends.
• Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review and client management.
• Interview experienced candidates.
• Perform daily standups delivering operational health metrics to various stakeholders.
• Establish SOP’s and Policy on operational reporting and after-action reports.
• Direct and review the work of project team members.
• Define continuous improvement opportunities and project improvement efforts within the overall project strategic plan.
• Lead and design robust change management practices for operational control of all DAF endpoints.
• Lead and manage the daily activities of Tier 2 Administrations, Watch Floor Operators, and Support Engineers.

Benefits

• Healthcare benefits.
• Wellness benefits.
• Financial benefits.
• Retirement benefits.
• Family support benefits.
• Continuing education benefits.
• Time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees