Engineering Operations Manager

CACI International-posted 3 months ago
$120,800 - $265,800/Yr
Full-time • Senior
5,001-10,000 employees
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CACI is seeking an innovative Engineering Operations Manager to lead a team of cross functional and technical professionals to support the Department of Department of the Air Force (DAF) Enterprise Information Technology as a Service (EITaaS) program. This role is based in Chantilly, VA and offers the opportunity to work with a team of seasoned staffing, technical, and program management professionals who thrive on supporting our client's mission and growth objectives.

  • Lead, design and implement engineering operational governance, process and procedures.
  • Assist clients’ technical operations with designing and implementing a 24/7 Command and Control Monitoring service for all device endpoints.
  • Provide recommendations on how to align short- and long-term operational strategy, performance measures, and fiscal impact.
  • Assess a diverse operational landscape and determine industry best practices using information technology tools for automation and orchestration.
  • Work with multiple partners in a hybrid computing environment to ensure operational efficiencies across all platforms.
  • Assess and plan for the organization’s future needs.
  • Prepare governing principles and standards to guide future decision making pertinent to operational domain.
  • Determine appropriate operational controls, tools and processes that supplement and enhance the organizations compute environment.
  • Partner with IT Leadership team to lead delivery operational metrics.
  • Provide guidance and counsel to IT executives and key members of the company leadership team.
  • Remain current on endpoint monitoring technologies, architecture and operations trends.
  • Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review and client management.
  • Interview experienced candidates.
  • Perform daily standups delivering operational health metrics to various stakeholders.
  • Establish SOP’s and Policy on operational reporting and after-action reports.
  • Direct and review the work of project team members.
  • Define continuous improvement opportunities and project improvement efforts within the overall project strategic plan.
  • Lead and design robust change management practices for operational control of all DAF endpoints.
  • Lead and manage the daily activities of Tier 2 Administrations, Watch Floor Operators, and Support Engineers.
  • Current Secret security clearance.
  • 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
  • 5 years’ experience in service management technologies in a fast-paced enterprise environment.
  • Experience implementing and tracking service level or metrics reporting.
  • Experience developing best practices for production support and governance.
  • Experience overseeing operational management policies and procedures.
  • Prior experience providing operational management and support across wide geographical area(s).
  • Experience leading architecture and design of highly scalable, available, and elastic solutions that implement industry best practices.
  • Expert in leading operational excellence in projects of large-scale.
  • Expert in leading technical migration, integration and consolidation activities.
  • Prior Management experience leading large-scale initiatives.
  • Ability to develop point papers, briefings and presentations, and make formal oral presentations of these materials to all levels of government personnel.
  • Excellent communication skills, both verbal and written and must be able to effectively interface with management of all levels.
  • Experience establishing and implementing strategies to achieve business results.
  • Experience establishing shift rotations for 24/7 operations.
  • Experience working with SOC, NOC, ESD, and senior leadership (both internal and Government).
  • Ability to manage frequently complex and broad-based solutions that impact areas outside of immediate responsibility.
  • Possess the ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership.
  • Familiarity with the System Engineering Life Cycle or System Development Life Cycle.
  • Ability to setup Operational workflows across organizations to see efficiencies and the adherence to SLA’s.
  • Relevant DoD Cyber Security focused experience.
  • Financial background/experience.
  • Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration/Accounting, or another relevant field.
  • Healthcare benefits.
  • Wellness benefits.
  • Financial benefits.
  • Retirement benefits.
  • Family support benefits.
  • Continuing education benefits.
  • Time off benefits.
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