Engineering Lead Analyst

Citi • Tampa, FL

7h

About The Position

Strategic Leadership & Expertise: Serve as a technology subject matter expert and strategic advisor for internal and external stakeholders, providing direction for all firm-mandated controls, compliance initiatives, and critical projects. Contribute significantly to creating and evolving the technology domain roadmap for enterprise messaging. Solution Integration & Enhancement: Ensure seamless integration of new functionalities that meet stringent business goals. Proactively define and drive necessary system enhancements to deploy innovative products and process improvements, recommending product customization for optimal system integration. Problem Resolution & Root Cause Analysis: Lead efforts in identifying problem causality, assessing business impact, and conducting thorough root cause analysis to implement effective, long-term solutions. Provide expert resolution for complex delivery issues impacting our users and critical applications, ensuring efficient message flow from our global Exchange environment and growing suite of enterprise applications.

Requirements

• 6+ years of relevant experience in an Engineering role, with a proven track record in complex, large-scale enterprise environments.
• Demonstrated experience working within Financial Services or a similarly regulated, large, complex, and global environment.
• Minimum 3+ years of hands-on experience with Sendmail, including configuration, troubleshooting, and performance tuning.
• Minimum 3+ years of practical experience with Proofpoint POD, including policy management, incident response, and optimization.
• Profound understanding of the SMTP Protocol and its intricacies.
• Proven project management skills with the ability to lead and contribute to multiple initiatives simultaneously.
• Consistently demonstrates clear, concise, and impactful written and verbal communication skills, tailored for both technical and non-technical audiences.
• Exceptional analytic and diagnostic skills, coupled with comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and reporting to identify and implement best practices.
• Strong ability to work effectively in a matrix environment, partnering seamlessly with virtual teams across diverse geographical locations.
• Highly capable of working independently, managing multiple tasks, and taking full ownership of project components or initiatives from inception to completion.
• Demonstrated ability to thrive under pressure, manage tight deadlines, and adapt quickly to unexpected changes in expectations or requirements.
• Proven track record of driving operational process change and continuous improvement initiatives.
• Bachelor's degree/University degree in Computer Science, Engineering, or a related field, or equivalent experience.

Nice To Haves

• Experience with other email security platforms, archiving solutions, or messaging platforms (e.g., Microsoft Exchange, O365).
• Familiarity with regulatory requirements related to email and data retention (e.g., FINRA, GDPR, SOX).
• Scripting and automation skills (e.g., Python, PowerShell) to enhance operational efficiency.
• Relevant industry certifications (e.g., CISSP, CCIE, ITIL).
• Experience with cloud-based email security solutions.
• Master's degree in a relevant field is a plus.

Responsibilities

• Serve as a technology subject matter expert and strategic advisor
• Provide direction for all firm-mandated controls, compliance initiatives, and critical projects
• Contribute significantly to creating and evolving the technology domain roadmap for enterprise messaging
• Ensure seamless integration of new functionalities that meet stringent business goals
• Proactively define and drive necessary system enhancements to deploy innovative products and process improvements
• Recommend product customization for optimal system integration
• Lead efforts in identifying problem causality, assessing business impact, and conducting thorough root cause analysis to implement effective, long-term solutions
• Provide expert resolution for complex delivery issues impacting our users and critical applications
• Ensure efficient message flow from our global Exchange environment and growing suite of enterprise applications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees