Engineering Lead Analyst

Citi • Irving, TX

51d

About The Position

The Engineering Lead Analyst is a pivotal senior-level position responsible for spearheading critical engineering initiatives within Citi's technology landscape. This role drives the design, acquisition, and deployment of robust hardware, software, and network infrastructure, working in close coordination with cross-functional Technology teams. A primary focus is to ensure the highest quality standards are met across all existing and planned frameworks, with a significant contribution to the strategic direction of our global email backbone. The Global Email Backbone Team: The Citi Email Backbone team is at the forefront of securing one of the world's largest financial institutions. Charged with the comprehensive design and ongoing management of our enterprise-grade email perimeter, Anti-Virus, and Anti-Malware environments, this team safeguards all inbound and outbound mail for a top-tier global bank. Our environment processes over 40 million messages daily, connecting our global workforce and critical applications. This is a high-impact role crucial to maintaining operational resilience, data security, and regulatory compliance.

Requirements

• Experience: 6+ years of relevant experience in an Engineering role, with a proven track record in complex, large-scale enterprise environments.
• Domain Expertise: Demonstrated experience working within Financial Services or a similarly regulated, large, complex, and global environment.
• Messaging Expertise: Minimum 3+ years of hands-on experience with Sendmail, including configuration, troubleshooting, and performance tuning.
• Minimum 3+ years of practical experience with Proofpoint POD, including policy management, incident response, and optimization.
• Profound understanding of the SMTP Protocol and its intricacies.
• Project Management: Proven project management skills with the ability to lead and contribute to multiple initiatives simultaneously.
• Communication: Consistently demonstrates clear, concise, and impactful written and verbal communication skills, tailored for both technical and non-technical audiences.
• Analytical Acumen: Exceptional analytic and diagnostic skills, coupled with comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and reporting to identify and implement best practices.
• Collaboration: Strong ability to work effectively in a matrix environment, partnering seamlessly with virtual teams across diverse geographical locations.
• Autonomy & Ownership: Highly capable of working independently, managing multiple tasks, and taking full ownership of project components or initiatives from inception to completion.
• Resilience: Demonstrated ability to thrive under pressure, manage tight deadlines, and adapt quickly to unexpected changes in expectations or requirements.
• Process Improvement: Proven track record of driving operational process change and continuous improvement initiatives.

Nice To Haves

• Experience with other email security platforms, archiving solutions, or messaging platforms (e.g., Microsoft Exchange, O365).
• Familiarity with regulatory requirements related to email and data retention (e.g., FINRA, GDPR, SOX).
• Scripting and automation skills (e.g., Python, PowerShell) to enhance operational efficiency.
• Relevant industry certifications (e.g., CISSP, CCIE, ITIL).
• Experience with cloud-based email security solutions.

Responsibilities

• Strategic Leadership & Expertise: Serve as a technology subject matter expert and strategic advisor for internal and external stakeholders, providing direction for all firm-mandated controls, compliance initiatives, and critical projects. Contribute significantly to creating and evolving the technology domain roadmap for enterprise messaging.
• Solution Integration & Enhancement: Ensure seamless integration of new functionalities that meet stringent business goals. Proactively define and drive necessary system enhancements to deploy innovative products and process improvements, recommending product customization for optimal system integration.
• Problem Resolution & Root Cause Analysis: Lead efforts in identifying problem causality, assessing business impact, and conducting thorough root cause analysis to implement effective, long-term solutions.
• Global Email Operations & Security: Collaborate closely with Security and Data Leakage Prevention (DLP) teams to continuously enhance the firm's malware defenses and optimize message delivery performance across the vast global Citi environment.
• Provide expert resolution for complex delivery issues impacting our users and critical applications, ensuring efficient message flow from our global Exchange environment and growing suite of enterprise applications.
• Play a key role in managing a high-volume global electronic mail environment, currently handling more than 40 million internet messages daily.
• Oversee the critical archive flow from the global Exchange environment to the firm's official archives, ensuring the integrity and availability of Citi's books and records.
• Drive the growth and continuous improvement of the firm's email encryption platform to bolster the protection of sensitive customer data and meet evolving privacy regulations.
• Mentorship & Influence: Advise, mentor, and guide junior team members, fostering a culture of continuous learning and technical excellence. Positively impact the engineering function by influencing strategic decisions through expert advice, counsel, and facilitating services.
• Risk Management & Compliance: Appropriately assess and mitigate risks in all business decisions, demonstrating particular consideration for Citi's reputation and safeguarding its clients and assets. Drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and escalate, manage, and report control issues with full transparency.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees