Engineering Lead Analyst - VP

Citi • Tampa, FL

122d • $113,840 - $170,760

About The Position

CTS Enterprise Analytics Services organization is seeking a skilled and proactive Starburst and Business Intelligence Tools (Tableau, Cognos or MicroStrategy) Administrator Operations Lead to manage, maintain, and optimize our enterprise data query platform based on Starburst Enterprise and Tableau, Cognos and MicroStrategy environments. This individual will be responsible for ensuring high availability, security, and performance of the Starburst platform, supporting enterprise-wide analytics, and enabling efficient data access across multiple business units and overseeing Tableau Server or Tableau Cloud infrastructure, Cognos Server and MicroStrategy infrastructure ensuring platform stability, managing user access, and supporting data visualization teams across the organization. The candidate must have experience with complex applications, architectures, and technologies that integrate with the complex data ecosystems. The individual will contribute to the operations, architecture, engineering, and deliver the best-in-class services.

Requirements

• 10+ years IT experience in the areas of Starburst and BI Tools Administration (Tableau).
• 5+ years of Linux, Shell scripting experience.
• Proficiency in cloud platforms (AWS, Azure, GCP) and Kubernetes-based deployments.
• Strong communication, documentation, and cross-functional collaboration abilities.
• Team player with a willingness to share knowledge, cross-train, and learn new technologies.
• Flexible, hardworking, self-motivated, and positive outlook.
• Ability to prioritize, organize, make decisions, and problem-solve under pressure.
• Self-starter who can work independently and as part of a geographically diverse team.

Nice To Haves

• Starburst Certified Practitioner certification.
• Tableau Certified Associate or Server Certified Professional.

Responsibilities

• Administer, support, govern and maintain Starburst platform.
• Lead installation, configuration, upgrades, and patching of Tableau Server/Tableau Cloud.
• Install, configure, and manage Starburst software for reporting and analytics.
• Integrate Starburst to SAS / Tableau interface.
• Administer, support, govern and maintain multiple Tableau, Cognos and MicroStrategy environments.
• Manage system availability, reliability, and failover strategies.
• Implement and tune resource groups, query limits, and optimization rules.
• Monitor Starburst servers’ activity/usage statistics for performance issues.
• Cluster tuning, monitoring and analysis of Starburst query plans.
• Collect, debug and analyze logs and Java thread dumps from Splunk.
• Troubleshoot Starburst issues regarding user access, query failures and performance.
• Manage user access, authentication (LDAP, SSO), and role-based access control (RBAC).
• Ensure audit logging, compliance with enterprise security and data privacy policies.
• Configure and maintain catalogs for heterogeneous data sources.
• Troubleshoot connectivity and metadata issues with data lake or warehouse sources.
• Monitor Tableau Server health, extract refreshes, background tasks, and server usage.
• Optimize workbook and dashboard performance by collaborating with developers.
• Forecast scaling needs and optimize infrastructure costs.
• Manage Tableau license allocation and utilization reporting.
• Define Cognos systems architecture and execute platform patching and upgrades.
• Provide Cognos technical assistance to application and business teams.
• Install, upgrade, configure and manage MicroStrategy platform in Linux environments.
• Continuously improve the platform through tuning, optimization, governance, automation, and troubleshooting.
• Lead incident response and root cause analysis for production issues.
• Develop and maintain standard operating procedures (SOPs) and runbooks.
• Ensure disaster recovery and backup strategies are tested and documented.
• Forecast platform capacity requirements and plan infrastructure scaling.
• Track and optimize usage costs in cloud or hybrid environments.
• Automate cluster provisioning, monitoring, and routine operations.
• Integrate platform configuration with CI/CD and infrastructure-as-code tools.
• CyberArk Onboarding & Maintenance of the Starburst services.
• Support multiple Application teams and a large and diverse Business user community.
• Automate product installation and configuration for rapid deployments.
• Collaborate with cross-functional engineering teams for analytical product development.
• Provide L3/L4 support and guidance as subject matter experts in Starburst.
• Publish best practices, configuration recommendations, design patterns, and security architecture.
• Create complex project plans, perform impact analyses, and provide resolutions for service restoration.
• Drive Root Cause Analysis (RCA) post restoration of service.
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks.
• Provide technical/strategic direction and act as advisor/coach to lower-level analysts.
• Develop projects for design of metrics, analytical tools, benchmarking activities and best practices.

Benefits

• Medical, dental & vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off packages including vacation, sick leave, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees