Engineering Director - Customer Growth & Experience

Plaid • San Francisco, CA

104d • $264,000 - $400,000

About The Position

The Customer Growth and Experience (CGX) vision is to enable every customer to discover, get value from, and continue to build with Plaid, through self-serve tools. The Customer Growth and Experience mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid. We achieve this in three ways: driving revenue acquisition, accelerating customer launch/activation, and scaling. Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial). Enhance the developer experience (primary) and the experience of all emerging dashboard personas (secondary).

Requirements

• Experience managing a team composed primarily of Engineering Managers.
• Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well).

Nice To Haves

• A mix of experience working on both customer-facing and internally-facing teams.
• Experience leading growth teams/organizations.

Responsibilities

• Supporting the growth of a strong team of Engineering Managers and Senior ICs.
• Partnering closely with your product counterpart and cross-functional partners to serve CGX’s many internal stakeholders.
• Ensuring the area’s technical strategy is aligned with future product needs.
• Partner with your product counterpart to refine the area’s strategy and set short and long-term goals.
• Revising the organizational structure of your engineering teams over time as needed.
• Partnering with recruiting to fill key roles with top talent.

Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees