Engineering- Digital Workplace Engineering - Product Management - Associate - Dallas

Goldman Sachs • Dallas, TX

298d

About The Position

The Digital Workplace team is leading Goldman Sachs into the digital age, introducing innovative technologies and workflows that change the way Goldman Sachs does work and engages with its customers. The Product Success and Delivery Manager role is more than just a member of the team that is responsible for the digital transformation of chat and collaboration services, they are responsible for injecting a “human first, customer centric” mindset into everything we do end-to-end. While primarily focused on service delivery, this role is heavily influenced by the customer success methodology, Six Sigma principles, golden circle concept, Agile principles, and basic technology project management. As part of the product management team, the individual will work with product management, engineering, and external partners to ensure users are engaged throughout the product lifecycle and that teams are working efficiently and transparently.

Requirements

• 4 to 6 years of experience in a Technical Customer Success position, Technical Account Management, Technical Service Delivery, Project or Program Management.
• Bachelor's or Master's degree in business or technical field.
• High level technical and workflow understanding of modern collaboration platforms like Slack, Teams, Symphony and consumer tools like WhatsApp, Telegram, Discord.
• Comfortable in technical conversations and understands Agile Principles, software development lifecycle.
• Experience with Agile scrum and service management processes.
• Experience in a customer/client facing engagement role.
• Exceptional communication skills with a hint of marketing enthusiasm.
• Ability to work independently, prioritize work, resources while maintaining collaboration with other team members.
• Comfortable with ambiguity and excels at creating order out of chaos.
• Thinks both strategically and tactically.
• Able and willing to both lead and support.
• Passion for excellence and the desire to have a significant impact on the business.
• Ability to context switch, manage multiple projects, tasks, activities simultaneously.

Nice To Haves

• Familiarity with financial services workflows (sales, trading, investing, advisory, etc.).
• 3+ years experience in a customer/client facing engagement role.
• 5+ years experience applying Six Sigma principles and project management.

Responsibilities

• Identify, build, maintain, and evolve your stakeholder and customer network.
• Drive customer business reviews, representing relatable value of deployed service/product within the customer environment using holistic metrics and alignment with stakeholder/business success criteria.
• Enhance your 'Human First, Customer Centric' mindset to encompass and exude 'Intrinsic' behaviors.
• Develop and own the product/service adoption strategy.
• Own the collection of technology and user experience feedback.
• Manage the program delivery operating rhythm and milestones.
• Proactively identify and manage key risks, issues, and dependencies.
• Responsible for oversight and readiness of the product lifecycle and implementation plan.
• Manage the completion of all enablement documentation for both technical support teams and end-users.
• Responsible for overall product/service communication strategy.
• Facilitate process of gaining vision and developing work plans by partnering with stakeholders.
• Set foundational best practices for standardization activities.
• Work with Service Manager and Product Manager to ensure product SLAs are met.

What This Job Offers

• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree