Engineering Customer Service Coordinator
Impact Environmental Group•Elgin, IL
•Hybrid
About The Position
We are seeking a technically proficient and customer-focused professional to support both residential and commercial construction projects. This role acts as the liaison between clients, field teams, and engineering, ensuring that project specifications are clearly understood, issues are resolved efficiently, and customer expectations are consistently met.
Requirements
- Associate’s or Bachelor’s degree in Engineering, Construction Management, or related field (or equivalent experience)
- 3+ years of experience in construction, engineering support, or technical customer service
- Ability to read and interpret blueprints, shop drawings, and specifications
- Strong working knowledge of residential and/or commercial construction practices
- Excellent communication skills with both technical teams and clients
- Proficiency in project management or CRM software and standard office tools
- Strong organizational and multitasking abilities
Nice To Haves
- Field experience in construction (carpentry, mechanical systems, electrical, or general contracting)
- Familiarity with building codes, permitting processes, and inspection requirements
- Experience with submittals, RFIs, and change order processes
- Knowledge of construction materials, methods, and sequencing
- Background in estimating or project coordination
Responsibilities
- Serve as the primary contact for customers, contractors, and project stakeholders regarding technical questions and service needs
- Interpret construction drawings, blueprints, and specifications for both internal teams and clients
- Coordinate with engineering, project management, and field crews to resolve design and installation issues
- Troubleshoot field problems related to structural, mechanical, or system performance
- Manage customer inquiries, change requests, and issue resolution from start through completion
- Conduct site visits as needed to assess conditions, verify installation, and support problem-solving
- Assist in project submittals, RFIs (Requests for Information), and documentation control
- Track recurring issues and support process improvements across projects
- Communicate project updates clearly, balancing technical accuracy with customer understanding
- Support warranty claims, punch lists, and post-project follow-up
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
