Engineer

MCR • Abilene, TX

1d • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role contributes to Happy Guests, Spotless Cleanliness, Product Consistency & Quality, and Teamwork. Duties include greeting guests, using their names, contributing to guest satisfaction, handling challenging situations, having strong hotel knowledge, supporting events, understanding relevant technology, and answering calls with friendly service. All areas, both front and back of the house, should be kept clean and well-organized, with everyone pitching in as needed. Operational checklists must be completed accurately and on time, and shift handover reports must be accurate. Team Members must wear a clean, approved uniform and be well-groomed. Communication should be clear, honest, and professional, with a 'Can Do Attitude' and commitment to collaboration. Specifically for the Engineer role, duties include responding to guest repair requests, confirming and documenting completion through an electronic work order platform, keeping room and public space Preventative Maintenance work up to date and on schedule, ensuring all safety measures are followed, ensuring pool and spa follow area health codes, reporting emergency or life safety concerns to immediate supervisor and General Manager, responding to emergency situations using Material Safety Data sheets, conducting full property walks at the beginning and end of scheduled shifts, noting, documenting, and completing any maintenance needs, and keeping all maintenance areas clean and well-organized during and prior to departure.

Requirements

• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older to perform this job.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
• Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Ability to carry out physical working demands such as Climbing, Balancing, Stooping, Kneeling, Crawling, Standing, Walking, Repetitive Motions, Lifting (Ability to lift 50+ lbs.).
• Read, write, understand and communicate with others effectively using the English language.

Nice To Haves

• Technical, Trade or Vocational school degree preferred.
• At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• All Team Members work together to contribute to great guest satisfaction scores.
• Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Strong knowledge of all features of the hotel facility and amenities.
• Awareness and support for all groups and events at the hotel.
• Understanding of relevant technology for each role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Always greet every guest happily with a smile, by name if possible, while cleaning.
• Complete all operational checklists accurately and at the designated times, every shift.
• Ensure handover reports are accurate and on time, for effective shift-to-shift communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Maintain clear, honest, and professional communication between Team Members.
• Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Work together with all Team Members at all levels to create a welcoming environment for guests and an effective, positive workplace.
• Respond to all requests from guests for general repairs when requested.
• Confirm and document completion of repairs through the electronic work order platform.
• Keep all room and public space Preventative Maintenance work up to date and on schedule in accordance with the hotel provided PM Program.
• Ensure all safety measures are followed in accordance with your approved work checklist.
• Ensure that pool and spa follow area health codes.
• Report any emergency or life safety concerns to your immediate supervisor and General Manager.
• Respond to emergency situations using information contained in Material Safety Data sheets.
• Conduct full property walks, at minimum, at the beginning and end of your scheduled shift.
• Note, document and complete any maintenance needs identified during property walks.
• Keep all maintenance areas clean and well-organized during shift and prior to departure.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed