Engineer, Video

Cogeco•Miramar, FL

About The Position

The Video Engineer is responsible for the overall planning of all engineering and operations relating to datacenter networking and its associated activities, ensuring that deployment projects are completed within the prescribed timelines. They are also accountable for control and governance activities related to the projects. You will be responsible for delivering projects within scope, schedule, budget, quality standards, and in compliance with methodologies and guidelines.

Requirements

A Bachelor's degree in Engineering, IT, or a related field is an asset.
5+ years of experience in a telecommunications environment.
5+ years of experience as a specialist in technology infrastructure.
5+ years of experience in managing technology projects.
Excellent understanding of SLAs and workflow modeling.
A positive attitude with a strong interest in continuously learning, experimenting, and improving.
Experience with ServiceNow, JIRA, Confluence.
Proficiency with the Microsoft Office Suite.
Strong understanding and experience in service management and service delivery platforms.
Experience in leadership by influence within a matrix and agile model.
Excellent written and verbal communication skills.
Bilingualism is essential.
Experience in effective change management, implementing change, and helping others navigate through it.
Self-motivated with the ability to take initiative and resolve issues independently.
Occasional travel may be required (5%).

Responsibilities

Act as a technical specialist and work closely with the manager to define the strategic direction and execute the developed plans.
Collaborate with architects, engineers, network specialists, and contract resources to prioritize workloads.
Assist in implementing new technologies or services.
Review and assess engineering data and recommend changes to improve technical and operational efficiency.
Handle configurations and technical requests from various internal clients, resolving routine issues independently.
Validate engineering concepts related to datacenter technologies.
Encourage and demonstrate a lean approach, curiosity, continuous learning, and empathy toward others.
Use appropriate escalation methods to remove technical roadblocks.
Foster a culture of collaboration, where technical teams are encouraged to take calculated risks.
Provide guidance to team members and offer ongoing feedback to the manager.
Perform other assigned tasks.
Employees must take all necessary measures to ensure their own health and safety, as well as that of their colleagues and the public. They must use available personal protective equipment at all times and comply with all health and safety instructions, guidelines, policies, and procedures issued by the company.
To support Cogeco's ultimate goal of providing excellent service to current and future customers, the incumbent must remain consistently attentive and responsive to the needs of both external and internal clients, helping to resolve any issues or concerns in a timely and professional manner, while ensuring the solution meets the client's needs.