Engineer - Tier 2 & 3 Support Engineer

Cardinal Health

25d

About The Position

This is not a traditional software engineering role. This role will be focused primarily on the support function. There will be the opportunity to analyze code and suggest fixes but development will be completed under a different role type. What Commercial Technologies Software Engineering contributes to Cardinal Health NPHS Commercial and Pharmacy Technologies manages the NPHS Business segment's portfolio of commercial and pharmacy focused technologies to maximize the business value of the technologies and enhance the user experience. This role serves as a liaison between the business and IT to align support strategies and capabilities, also providing technical specifications to IT related to issues. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimize business processes by leveraging the functionality of the technology and product solution.

Requirements

4-8 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems
Solutions are innovative and consistent with organization objectives
Completes work; independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues

Nice To Haves

Some experience in the following: Software development (preferably Java/SpringBoot); Querying SQL databases for research and support related functions; Application monitoring and alerting (Dynatrace, GCP)

Responsibilities

Provide Tier 2 and Tier 3 virtual support to the organization's end users
Support software, hardware, warehouse technology, server, network, and enterprise systems issues.
Respond to escalated issues from the IT Service Center and Tier 2 Support
Resolve user requests through discussions with users, coordination with internal and external resources, research via access to source code and access to an application database.
Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence.
Maintain support related documentation for certain end user platforms, monitors environments, responds to alerts, and addresses service outages.

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs