Engineer-Support Services
About The Position
Are you passionate about technology and ready to launch your IT career? Join our team as an Entry-Level Service Technician supporting a Fortune 500 financial client in NYC. This is a hands-on, onsite role where you'll gain exposure to enterprise-level systems and work closely with experienced IT professionals-an ideal environment to grow into advanced technical roles. As an Engineer-Support Services you will: Provide first-line support for desktops, laptops, mobile devices, and collaboration tools. Assist with setup, troubleshooting, and maintenance of hardware and software. Support remote access and basic network connectivity issues. Help maintain and operate A/V equipment for meetings and presentations. Document issues and escalate complex problems to senior technicians. Deliver professional and courteous service to all users, including executive staff. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career
Requirements
- 1-2 years of experience in IT support, help desk, or technical customer service.
- Familiarity with Windows, macOS, iOS, and Android platforms.
- Basic understanding of networking, remote access tools, and Microsoft 365.
- Strong communication skills and a desire to learn.
- High school diploma or equivalent (Associate's or Bachelor's in IT-related field preferred).
Responsibilities
- Provide first-line support for desktops, laptops, mobile devices, and collaboration tools.
- Assist with setup, troubleshooting, and maintenance of hardware and software.
- Support remote access and basic network connectivity issues.
- Help maintain and operate A/V equipment for meetings and presentations.
- Document issues and escalate complex problems to senior technicians.
- Deliver professional and courteous service to all users, including executive staff.
Benefits
- Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Professional, Scientific, and Technical Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
