Engineer - Supply Chain

Toyota North America•Plano, TX

1d•Onsite

About The Position

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time This position is based out of the Toyota Headquarters in Plano, TX Who we’re looking for Toyota’s Customer Quality Services (CQS) is looking for a passionate and highly motivated Product Engineer The primary responsibility of this role is to initiate and lead Early Detection Early Resolution (EDER) and Pre-Field Quality Confirmation Processes (PFQC) for Field Quality Concerns related to Toyota and Lexus Vehicles Reporting to the Powertrain Manager, the person in this role will support the Customer Quality Service (CQS) Department’s objective to initiate and lead Early Detection Early Resolution (EDER) and Pre-Field Quality Confirmation Processes (PFQC) for Field Quality Concerns related to Toyota and Lexus Vehicles What you’ll be doing In this position you will lead Early Detection Early Resolution (EDER) through the following ways: Provide technical expertise in the identification and resolution of Powertrain related product quality issues Using several Early Detection (ED) sources (Field Technical Reports (FTR), Warranty, Warranty Return Parts, Parts Orders and Sales, Customer Relation contacts, Legal, etc.) and technical sources to identify field quality problems and have them investigated/counter-measured by the responsible divisions (Plant, Design, Supplier, Distributor, etc.) Review / Process Field Reports (FTRs, DPRs and PQRs) in TQCN Collaborate with field staff, plant members, design members, suppliers etc. during the EDER process Evaluate proposed field-fix and production change improvements Daily review / investigation of warranty return parts to conduct EDER Evaluate and escalate each issue through the Pre-Field Quality Confirmation (PFQC) process to determine the appropriate risk assessment direction for customers Travel with short notice for Genchi Genbutsu (Go and See) to reduce time between first report of quality problem to the customer being satisfied Handle/coordinate multiple quality issues from detection to closure (TI/TSB issuance, effective countermeasure, etc.) Collaborate, develop, and implement process improvements through Hoshin, Kaizen, and Regulatory based projects Ability to travel up to 25% both domestic and international What you bring Bachelor of Science degree (or higher) in an Engineering discipline, or Automotive Technology or 5 years of professional experience in the engineering field. Experience working in Quality(Assurance, Control or Engineering) / Quality within Toyota EDER Experience (Early Detection and Early Resolution) Demonstrated experience with implementing Kaizen/continuous improvement and reflection activities. Proficiency with Microsoft Suite (Microsoft Office; Excel, Access, PowerPoint) Experience working across functional teams to meet Project deadlines Data Analysis Experience Ability to travel up to 25%, including internationally This position requires driving. A motor vehicle record that’s acceptable by company standards is required for this position Added bonus if you have Automotive dealership service operations Experience Root cause analysis experience (FTA, DRBFM, PFMEA, etc.) Supplier / vendor manufacturing and quality control processes experience Paneled or In process TBP (Toyota Business Practice) Drawing / blueprint interpretation experience Proficiency with iQAS, SMS-BR, T3, TAS, TIS, Partnumber.com, TQCN, TQNet, RTS, and Product Quality Analytics applications Knowledge of and ability to diagnose Toyota / Lexus / Scion Systems and vehicle control technologies Thermal Event/Fire Case Analysis experience EDR/Vehicle Data Interpretation Vehicle Diagnostics experience including GTS+(GlobalTechStream+) ASQ Certified Auditor, Quality Engineer, or greater ASE Master Diagnostic (L1), or Master Level Certification (A1-A8) Technical "hands-on" automotive experience (Professional or Personal) What We’ll Bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility, and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Team Member Vehicle Purchase Discount Toyota Team Member Lease Vehicle Program (if applicable) Comprehensive health care and wellness plans for your entire family Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota, regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, childcare, schools, and more Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA) Relocation Assistance (if applicable) Belonging at Toyota Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected]. At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. Career Possibilities: Toyota is a place for people who dream big and are determined to make those dreams a reality. We encourage innovation and look for people who will challenge the status quo in order to make the world a better place. We thrive on teamwork and collaboration and know diverse backgrounds, experiences and perspectives are not only the right thing for our people, they are a business imperative. Together, we’re empowered to forge our own paths — to be agile, curious and embrace a growth mindset and immerse ourselves in situations to gain new perspectives and to inspire bold, innovative ways of thinking and working. Our success as a company is directly tied to our team members’ success, and our collective ability to give back to society through an unwavering commitment to delight our customers and make people’s lives better. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.

Requirements

Bachelor of Science degree (or higher) in an Engineering discipline, or Automotive Technology or 5 years of professional experience in the engineering field.
Experience working in Quality(Assurance, Control or Engineering) / Quality within Toyota
EDER Experience (Early Detection and Early Resolution)
Demonstrated experience with implementing Kaizen/continuous improvement and reflection activities.
Proficiency with Microsoft Suite (Microsoft Office; Excel, Access, PowerPoint)
Experience working across functional teams to meet Project deadlines
Data Analysis Experience
Ability to travel up to 25%, including internationally
This position requires driving. A motor vehicle record that’s acceptable by company standards is required for this position

Nice To Haves

Automotive dealership service operations Experience
Root cause analysis experience (FTA, DRBFM, PFMEA, etc.)
Supplier / vendor manufacturing and quality control processes experience
Paneled or In process TBP (Toyota Business Practice)
Drawing / blueprint interpretation experience
Proficiency with iQAS, SMS-BR, T3, TAS, TIS, Partnumber.com, TQCN, TQNet, RTS, and Product Quality Analytics applications
Knowledge of and ability to diagnose Toyota / Lexus / Scion Systems and vehicle control technologies
Thermal Event/Fire Case Analysis experience
EDR/Vehicle Data Interpretation
Vehicle Diagnostics experience including GTS+(GlobalTechStream+)
ASQ Certified Auditor, Quality Engineer, or greater
ASE Master Diagnostic (L1), or Master Level Certification (A1-A8)
Technical "hands-on" automotive experience (Professional or Personal)

Responsibilities

Provide technical expertise in the identification and resolution of Powertrain related product quality issues
Using several Early Detection (ED) sources (Field Technical Reports (FTR), Warranty, Warranty Return Parts, Parts Orders and Sales, Customer Relation contacts, Legal, etc.) and technical sources to identify field quality problems and have them investigated/counter-measured by the responsible divisions (Plant, Design, Supplier, Distributor, etc.)
Review / Process Field Reports (FTRs, DPRs and PQRs) in TQCN
Collaborate with field staff, plant members, design members, suppliers etc. during the EDER process
Evaluate proposed field-fix and production change improvements
Daily review / investigation of warranty return parts to conduct EDER
Evaluate and escalate each issue through the Pre-Field Quality Confirmation (PFQC) process to determine the appropriate risk assessment direction for customers
Travel with short notice for Genchi Genbutsu (Go and See) to reduce time between first report of quality problem to the customer being satisfied
Handle/coordinate multiple quality issues from detection to closure (TI/TSB issuance, effective countermeasure, etc.)
Collaborate, develop, and implement process improvements through Hoshin, Kaizen, and Regulatory based projects

Benefits

A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota, regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more
Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation Assistance (if applicable)