Engineer, Storage Engineering

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

About The Position

The Storage Engineer is responsible for supporting and maintaining availability and performance of all disk storage & SAN switches in production as well as non-production environments. This individual works as part of a results-oriented service delivery team and supports other storage engineering & operations teams. Additionally, the Storage Engineer participates in root cause analysis of problems, identifies areas for process improvement, remediates issues, and executes tasks to deliver on project-based initiatives.

Requirements

Mid-level experience with a variety of disk storage subsystems and SAN switches including EMC, Hitachi, HPE, NetApp, Cisco and Brocade.
Deep understanding of SCSI, NFS and SMB protocols
Disk Storage configuration management experience
Hands on experience with storage-based replication technologies
Automation tools
Strong speaking and written skills
Top-tier critical thinking and problem-solving skills
Ability to work in a service-oriented team environment
Project Management, organization, and time management
Customer focused and dedicated to the best possible user experience
Able to communicate effectively with both technical and business resources

Responsibilities

Provide L2 support for all disk storage related issues across the enterprise
Respond to and assist in production operations in a 24/7 environment
Provide support to and coordinate with internal users, operations staff, and vendor resources for root cause analysis
Participate in an on-call rotation for after-hours support based on escalations
Provide technical analysis, resolve problems, and propose solutions
Participate as a resource for project driven initiatives
Identification and automation of manual tasks using scripting and application development

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume