Engineer Sr. Lead, Software (SRE)

FIS Global•Atlanta, GA

1d•Hybrid

About The Position

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? NOTE: This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI), & Atlanta (GA). About the Team: Our team is dedicated to supporting SRE functions within the CTO organization, with a strong focus on driving innovation and facilitating growth across Banking Solutions, Payments, and Capital Markets. We work collaboratively to modernize technology infrastructure and ensure reliability, scalability, and performance for mission-critical applications. What you will be doing: Designing and maintaining monitoring solutions to track infrastructure, application performance, and user experience. Implementing automation tools and processes to streamline operations, scale infrastructure, and support seamless application deployments. Ensuring high levels of reliability, availability, and performance, minimizing downtime, and optimizing system response times. Leading incident response efforts, including identification, triage, resolution, and conducting post-incident analysis. Collaborating closely with cross-functional teams, including development, QA, DevOps, and product management, to align on reliability objectives and incident response processes. Demonstrate a proactive, self-driven approach to managing tasks and overcoming challenges without constant supervision. Exhibit a strong, positive attitude and adaptability to fast-changing environments and project scopes. Bring extensive, hands-on experience working with Open Systems and native cloud platforms. Play an active role in migrating integrated, large-scale systems to the cloud—understanding technical dependencies and business impacts. Analyze and map application flows, identifying opportunities for optimization and automation. Take ownership in driving initiatives to completion by collaborating with cross-functional teams and stakeholders. Apply critical thinking to troubleshoot migration issues and devise effective solutions quickly. Prioritize continuous learning to stay updated with the latest advancements in cloud technologies and integration practices. Communicate complex technical concepts clearly to both technical and non-technical team members. Foster a culture of accountability, knowledge sharing, and innovation within the team. What you will need: Strong proficiency in development technologies, architectures, and platforms, including web and API. Extensive experience with cloud platforms such as AWS, Azure, or Google Cloud, as well as infrastructure-as-code tools like Terraform. Knowledge and experience on Open Systems (Windows, RHEL, Oracle DB (RDBMS), Shell scripting, Java, C++ ,.NET , Splunk ) Knowledge of monitoring and logging frameworks, including Prometheus, Grafana, DataDog, Splunk, and ELK Stack. Demonstrated ability in incident management and conducting thorough post-mortem reviews. Solid troubleshooting skills for addressing complex technical issues and challenges. Added Bonus if you have: Experience with scripting languages (Python, Bash) and automation tools (Terraform, Ansible). Familiarity with CI/CD pipelines like Harness, Jenkins, GitLab CI/CD, or Azure DevOps. A proactive, ownership-driven approach to engineering and product outcomes. What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits NOTE: This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI), & Atlanta (GA).

Requirements

Strong proficiency in development technologies, architectures, and platforms, including web and API.
Extensive experience with cloud platforms such as AWS, Azure, or Google Cloud, as well as infrastructure-as-code tools like Terraform.
Knowledge and experience on Open Systems (Windows, RHEL, Oracle DB (RDBMS), Shell scripting, Java, C++ ,.NET , Splunk )
Knowledge of monitoring and logging frameworks, including Prometheus, Grafana, DataDog, Splunk, and ELK Stack.
Demonstrated ability in incident management and conducting thorough post-mortem reviews.
Solid troubleshooting skills for addressing complex technical issues and challenges.

Nice To Haves

Experience with scripting languages (Python, Bash) and automation tools (Terraform, Ansible).
Familiarity with CI/CD pipelines like Harness, Jenkins, GitLab CI/CD, or Azure DevOps.
A proactive, ownership-driven approach to engineering and product outcomes.

Responsibilities

Designing and maintaining monitoring solutions to track infrastructure, application performance, and user experience.
Implementing automation tools and processes to streamline operations, scale infrastructure, and support seamless application deployments.
Ensuring high levels of reliability, availability, and performance, minimizing downtime, and optimizing system response times.
Leading incident response efforts, including identification, triage, resolution, and conducting post-incident analysis.
Collaborating closely with cross-functional teams, including development, QA, DevOps, and product management, to align on reliability objectives and incident response processes.
Demonstrate a proactive, self-driven approach to managing tasks and overcoming challenges without constant supervision.
Exhibit a strong, positive attitude and adaptability to fast-changing environments and project scopes.
Bring extensive, hands-on experience working with Open Systems and native cloud platforms.
Play an active role in migrating integrated, large-scale systems to the cloud—understanding technical dependencies and business impacts.
Analyze and map application flows, identifying opportunities for optimization and automation.
Take ownership in driving initiatives to completion by collaborating with cross-functional teams and stakeholders.
Apply critical thinking to troubleshoot migration issues and devise effective solutions quickly.
Prioritize continuous learning to stay updated with the latest advancements in cloud technologies and integration practices.
Communicate complex technical concepts clearly to both technical and non-technical team members.
Foster a culture of accountability, knowledge sharing, and innovation within the team.