Engineer/Sr Engineer, IT AudioVisual Services (Dallas, TX, US)

American Airlines • Dallas, TX

31d

About The Position

This role is a part of the Audio Visual and Digital Signage team within the IT Collaboration Services group. In this role, you will design and configure advanced AV systems-including displays, microphones, DSPs, control systems, and video conferencing platforms-to support collaborative workspaces and events. You'll provide hands-on technical support, troubleshoot issues in real time, and work closely with IT, Facilities, and vendors to deliver seamless AV experiences.

Requirements

• Bachelor's degree or equivalent training/experience
• 3 years of Audio Visual engineering or relevant experience
• Strong understanding of signal flow, AV control systems, and room automation.

Nice To Haves

• Industry certifications
• AVIXA CTS
• Crestron Programming 101/201
• BIAMP Tesira/Vocia, and Microsoft Teams Room

Responsibilities

• Develop and implement AV solutions including displays, microphones, Digital Signal Processors, control systems, and video conferencing platforms to support collaborative workspaces and events.
• Provide hands-on support for AV hardware and software, ensuring smooth operation during live events. Diagnose and resolve technical issues promptly.
• Work closely with IT, Facilities, and external vendors to plan, coordinate, and execute AV installations, upgrades, and maintenance projects.
• Maintain accurate documentation of AV systems, configurations, and inventory. Proactively monitor system performance and implement improvements as needed.
• Deliver high-touch AV support for executive meetings and corporate events, including setup, operation, and real-time troubleshooting.
• Ensure AV systems adhere to organizational security policies and compliance standards, including access controls and data protection.
• Educate end-users and support staff on AV system functionality, best practices, and troubleshooting techniques to promote self-sufficiency and reduce support requests.

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Number of Employees: 5,001-10,000 employees