Engineer Specialist-Account Services
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About The Position
As an Engr Spec-Account Svcs, you'll be a part of a team that provides support for the latest technology while providing world-class customer support and service experiences for original equipment manufacturer clients and complex IoT Customers in the enterprise space. This position provides support for business critical activities such as change management, escalations management and/or major incident management to our largest IoT accounts. You'll use your technical expertise to play a key role in proactively providing analysis to identify opportunities to improve processes, system gaps, connectivity services, develop custom reporting, and determine the best approach to ensure workgroups deliver on expectations to our customers. You will also maintain cross functional relationships with data sales teams and Verizon technical teams. Additionally, they will provide incident management through systemic issue analysis and resolution, conducting real time data analysis of calls, tickets, data logs and more in an effort to drive revenue and reaffirm the customer relationship.
