Engineer, Managed Services Contact Center (Remote)

Presidio

1d • Remote

About The Position

The Engineer, Managed Services Contact Center is a position that supports the Contact Center customers.  The primary activities include application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support.

Requirements

• Bachelor’s degree or the equivalent work experience and/or military experience (preferably BS/BA (EE/CS)
• 2 year's experience working with Contact Center
• Ability to assess a problem and determine an effective course of action.
• Experience with project management and resource tracking techniques
• Knowledge of software and/or hardware, testing and implementation
• Ability to work effectively and add value as a team member
• Demonstrate technical knowledge and consultative skills
• Ability to perform tasks with minor supervision
• Demonstrate ability to implement, drive and track projects
• Ability to apply solutions, technology and products to a business opportunity
• Strong written and verbal communication, listening, and strong presentation skills

Responsibilities

• Perform minor SR upgrades of Contact Center solutions.
• Perform minor script alterations on call routing and prompting.
• Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio.
• Troubleshoot and make administrative changes to customers’ contact center environments as required
• Keep up to date on newly released versions of Cisco, Amazon, Five9 and 3rd party contact center products
• Keep up to date on relevant competitive solutions, products and services
• Maintain current certifications and obtain new contact center certifications as they become available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees