Engineer IV - Voice Services

Edward Jones • Saint Louis, MO

90d

About The Position

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

Requirements

• A degree in a related field preferred.
• 5+ years of telecommunications experience.
• Windows and Linux operating experience.
• A foundational understanding of configuration and setup of Voice Systems.
• Configuration of voicemail, IVR systems, and call recording solutions.
• Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic.
• Familiarity with the MKS packaging process.
• Documentation standards, network, and call flow diagramming.
• Strong interpersonal and leadership skills.
• Strong oral and written communication skills.
• Initiative-taking while working in a team or as an individual contributor.

Nice To Haves

• Avaya Call flow design and implementation.
• Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.).
• SIP.
• Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management.
• Cloud experience.
• Aceyus Reporting.

Responsibilities

• Collaborating closely with associates and third-party vendors to troubleshoot and resolve problems.
• Develop and maintain Computer Telephony Integration (CTI) applications.
• Resolving complex problems of voice services and applications.
• Delivering quality timely results while managing competing priorities.
• Improving overall service and efficiencies of the support processes year-to-year.
• Following standards and guidelines of the firm, team, and industry related to change management and technologies to implement solutions.

Benefits

• Medical and prescription drug coverage.
• Dental and vision insurance.
• Voluntary benefits (such as accident, hospital indemnity, and critical illness).
• Short- and long-term disability coverage.
• Basic life and basic AD&D coverage provided at no cost to associates.
• 401k retirement plan.
• Health savings account and flexible spending account.
• Ten paid holidays.
• 15 days of vacation for new associates beginning on January 1 of each year.
• Sick time, personal days, and a paid day for volunteerism.
• Eligibility for bonuses and profit sharing.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree