Engineer-Information Services Intermediate

Indiana University Health System•Indianapolis, IN

10h•Onsite

About The Position

Engineer-Information Services Intermediate Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do . Indiana University Health is seeking individuals who embody these values to join our Informatics & Information Services leadership team in the role of Engineer-Information Services Intermediate. This is a Direct Hire with onsite requirements as needed. Scope: Provide Tier 2–3 technical support for enterprise A/V environments, including conference rooms, auditoriums, clinical AV spaces, and livestreaming systems. Troubleshoot and resolve issues related to Microsoft Teams Rooms, cameras, microphones, displays, control systems, and room peripherals. Assist with installation, configuration, testing, and validation of A/V solutions in accordance with established architectural standards. Support collaboration platforms that intersect with A/V services, including Microsoft Teams, Teams Rooms, Stream, and related Microsoft 365 services. Partner with senior engineers and architects to ensure A/V solutions integrate with Microsoft 365 governance, security, and lifecycle practices. Manage day-to-day operational workload including break/fix incidents, service requests, lifecycle refresh support, and vendor coordination. Participate in root cause analysis for recurring issues and recommend corrective actions to improve reliability and user experience. Maintain accurate documentation, asset inventories, and configuration records. Execute defined technical tasks for enterprise A/V and productivity initiatives under the guidance of senior engineers or architects. Support pilots, upgrades, firmware updates, and hardware refresh cycles across enterprise environments. Collaborate with IS teams, networking, service management, vendors, and clinical/business stakeholders. Participate in regular Productivity Management and A/V team meetings to align on priorities, risks, and delivery plans. Key Relationships: Reports to : Manager of Information Services. Candidate Qualifications: Bachelor's Degree preferred or equivalent experience. 3-5 years of experience required. Healthcare, health insurance and health providers experience and understanding of processes is preferred. Experience working with hypervisors and scripting required. Requires experience working with vendors to quote moderately complex solutions. Cloud experience is preferred. Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

Requirements

3-5 years of experience required.
Experience working with hypervisors and scripting required.
Requires experience working with vendors to quote moderately complex solutions.

Nice To Haves

Bachelor's Degree preferred or equivalent experience.
Healthcare, health insurance and health providers experience and understanding of processes is preferred.
Cloud experience is preferred.

Responsibilities

Provide Tier 2–3 technical support for enterprise A/V environments, including conference rooms, auditoriums, clinical AV spaces, and livestreaming systems.
Troubleshoot and resolve issues related to Microsoft Teams Rooms, cameras, microphones, displays, control systems, and room peripherals.
Assist with installation, configuration, testing, and validation of A/V solutions in accordance with established architectural standards.
Support collaboration platforms that intersect with A/V services, including Microsoft Teams, Teams Rooms, Stream, and related Microsoft 365 services.
Partner with senior engineers and architects to ensure A/V solutions integrate with Microsoft 365 governance, security, and lifecycle practices.
Manage day-to-day operational workload including break/fix incidents, service requests, lifecycle refresh support, and vendor coordination.
Participate in root cause analysis for recurring issues and recommend corrective actions to improve reliability and user experience.
Maintain accurate documentation, asset inventories, and configuration records.
Execute defined technical tasks for enterprise A/V and productivity initiatives under the guidance of senior engineers or architects.
Support pilots, upgrades, firmware updates, and hardware refresh cycles across enterprise environments.
Collaborate with IS teams, networking, service management, vendors, and clinical/business stakeholders.
Participate in regular Productivity Management and A/V team meetings to align on priorities, risks, and delivery plans.