Engineer III, Systems

Concentra-posted about 1 month ago

Full-time • Mid Level

Addison, TX

5,001-10,000 employees

Ambulatory Health Care Services

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Concentra is recognized as the nation's leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. The Engineer III, Systems is responsible for the design, implementation, and management of complex systems that support Concentra's IT infrastructure. This role involves configuring and optimizing server environments, ensuring high availability and performance of applications. Engineers conduct regular system audits to identify vulnerabilities and implement necessary security measures to protect sensitive data. Additionally, they are tasked with troubleshooting system issues, performing root cause analysis, and developing solutions to prevent future occurrences. Collaboration with cross-functional teams is essential for successful project deployments and integrations.

System Design and Architecture. Engineer III, Systems is responsible for designing, implementing, and maintaining complex systems architecture. This includes evaluating system performance, ensuring scalability, and integrating new technologies. The role requires the engineer to develop detailed specifications for system components, conduct feasibility studies, and collaborate with cross-functional teams to ensure alignment with business objectives. Additionally, the engineer will troubleshoot system issues and optimize existing architectures for improved efficiency.
Systems Configuration and Management. Engineer III, Systems is responsible for configuring, deploying, and maintaining server environments. This includes installing operating systems, applying patches, managing user accounts, and ensuring optimal performance through regular monitoring and troubleshooting. The role also involves implementing security measures to protect server data and collaborating with other IT teams to integrate systems effectively. Engineers also configure, administer and maintain Cloud and IT Subscription environments, like Microsoft 365, Azure, Citrix and AWS.
Performance Monitoring and Optimization. Engineer III, Systems is responsible for monitoring system performance metrics, analyzing data to identify bottlenecks, and implementing optimization strategies. This includes configuring system parameters, conducting regular performance assessments, and troubleshooting issues to ensure optimal operation of IT systems. The role also involves collaborating with development teams to enhance application performance and ensuring that infrastructure meets the demands of current and future workloads.
Security Implementation and Audits. Engineer III, Systems is responsible for implementing security protocols across systems, conducting regular audits to ensure compliance with security standards, and identifying vulnerabilities. This includes managing access controls, and monitoring system performance to detect potential threats. The role also involves documenting security processes and providing training to team members on best practices.
Troubleshooting System Issues. Engineer III, Systems is responsible for diagnosing and resolving complex system issues across various platforms. This includes analyzing system logs, performing root cause analysis, and implementing corrective actions to restore functionality. The role requires collaboration with cross-functional teams to ensure minimal downtime and optimal performance of IT systems. Additionally, the engineer must document troubleshooting processes and solutions for future reference.
Documentation of System Processes. Engineer III, Systems is responsible for creating, maintaining, and updating comprehensive documentation of system processes. This includes developing standard operating procedures (SOPs), system architecture diagrams, and configuration management records. The role requires collaboration with cross-functional teams to ensure that all technical documentation is accurate and reflects current practices. Additionally, the engineer will conduct regular reviews of documentation to ensure compliance with industry standards and internal policies.
Collaboration with Cross-Functional Teams. Engineer III, Systems is responsible for collaborating with various teams including software development, network operations, and security to ensure seamless integration of systems and applications. This role involves participating in design meetings, providing technical guidance on system architecture, troubleshooting cross-team issues, and ensuring that all components work together efficiently. The engineer will also document processes and share knowledge with team members to foster a collaborative environment.
Backup and Disaster Recovery Planning. Engineer III, Systems is responsible for designing, implementing, and maintaining robust backup and disaster recovery solutions. This includes configuring backup schedules, ensuring data integrity, performing regular recovery tests, and updating disaster recovery plans to align with evolving business needs. The engineer will also monitor backup systems for performance issues and troubleshoot any failures to ensure minimal downtime.
System Upgrades and Patch Management. Engineer III, Systems is responsible for planning, testing, and implementing system upgrades and patches across the IT infrastructure. This includes evaluating new software releases, coordinating with vendors for updates, ensuring compatibility with existing systems, and documenting all changes made. The role also involves monitoring system performance post-upgrade to identify any issues that may arise and providing support to resolve them promptly.
User Access Management and Support. Engineer III, Systems is responsible for managing user access to systems and applications, ensuring that permissions are granted based on role requirements. This includes configuring user accounts, monitoring access logs for unauthorized attempts, and conducting regular audits of user permissions to maintain security compliance. The specialist will also provide support for user access issues, troubleshoot authentication problems, and implement multi-factor authentication solutions as needed.

Education Level: Bachelor's Degree
Major: Computer Engineering, Computer Science
Degree must be from an accredited college or university.
Customarily has at least the following experience:8 years
At least 8 years of experience in systems engineering of Microsoft Windows Server OS.
Hands-on experience administering Active Directory including building AD forests, configuring trust relationship between domains, implementing group policies, managing sites and services, configuring DNS records, administering AD FS.
Experience in configuring Linux OS.
Strong experience in administering Microsoft 365 tenants. That includes advanced experience in establishing new tenants, experience in migrations from on-premise to Cloud environments or tenant-to-tenant migrations.
Advanced experience in managing Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps.
Advanced experience in managing Hybrid Active Directory and Microsoft Exchange environments.
Advanced experience in administering Citrix DaaS. That includes administering Citrix environment, creating machine catalogs and delivery groups, configuring session policies, deploying and managing Storefront servers.
Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.
Experience in configuring and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or others.
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Cloud Computing. Engineer III, Systems is responsible for designing, implementing, and managing cloud infrastructure solutions. This includes configuring cloud services, optimizing resource allocation, ensuring security compliance, and troubleshooting issues related to cloud environments. The role requires proficiency in platforms such as Microsoft 365, Azure, as well as experience with automation tools and scripting languages to streamline deployment processes. Experiences in AWS and Google Cloud, are a plus.
Virtualization Technologies. Engineer III, Systems is responsible for designing, implementing, and managing virtualization solutions that optimize server utilization and enhance system performance. This includes configuring and maintaining virtual machines, managing hypervisors, ensuring high availability of virtual environments, and troubleshooting virtualization-related issues. The role also involves automating deployment processes using tools like VMware vSphere or Citrix Workspace to streamline operations and improve efficiency.
Network Configuration and Management. Engineer III, Systems is responsible for designing, implementing, and managing network configurations in server environment to ensure optimal performance and security. This includes monitoring network traffic; troubleshooting connectivity issues; and ensuring compliance with organizational policies. The role also involves documenting network configurations and changes, performing regular audits, and collaborating with other IT teams to support infrastructure projects.
Operating Systems Administration (Linux/Windows). Engineer III, Systems is responsible for managing and maintaining both Linux and Windows operating systems. This includes installing, configuring, and troubleshooting system software, ensuring system security through updates and patches, monitoring system performance, and optimizing resource utilization. Engineers architect Active Directory forests and domains, develop Group Policies and access roles.
Scripting and Automation (e.g. PowerShell, Bash, Graph). Engineer III, Systems is expected to develop, maintain, and optimize scripts using PowerShell, Bash or other scripting languages to automate system administration tasks. This includes creating scripts for user account management, system monitoring, and data backup processes. The role also involves troubleshooting existing scripts to ensure they function correctly in various environments and adapting them as necessary to meet changing operational requirements.
Database Management (e.g. SQL, NoSQL). Engineer III, Systems is expected to possess practical knowledge for designing, implementing, and maintaining database systems using SQL and NoSQL technologies. This includes managing backup and recovery processes. The role requires some proficiency in writing SQL queries.
Security Protocols and Compliance Standards. Engineer III, Systems is responsible for implementing and managing security protocols to protect sensitive data and ensure compliance with industry standards. This includes managing access controls, and ensuring that all systems are updated with the latest security patches. The role also involves documenting security policies and procedures, training staff on compliance requirements, and responding to security incidents as they arise.
Backup and Disaster Recovery Solutions. Engineer III, Systems is responsible for designing, implementing, and managing backup and disaster recovery solutions. This includes configuring backup schedules, ensuring data integrity, performing regular recovery tests, and updating documentation to reflect changes in the environment. The engineer must also monitor backup systems for failures and troubleshoot issues as they arise to ensure minimal downtime.
Monitoring and Performance Tuning Tools (e.g. Dynatrace, PRTG). Engineer III, Systems is responsible for implementing and managing monitoring tools to track system performance, identify bottlenecks, and optimize resource utilization. This includes configuring alerts for system anomalies, analyzing performance metrics, and conducting regular assessments to ensure systems operate efficiently. The role also involves troubleshooting performance issues and collaborating with development teams to enhance application performance through tuning.
Communication Skills. Strong communication skills are essential for the Engineer III, Systems as they enhance collaboration within teams and improve project outcomes. By ensuring that all stakeholders are informed and engaged, these skills contribute to smoother project execution, reduce misunderstandings, and foster a culture of transparency within the IT organization. Ultimately, effective communication supports Concentra's goals of delivering high-quality IT solutions that meet client needs.
Team collaboration. Team collaboration is crucial for the success of the Engineer III, Systems position as it enhances productivity, encourages innovation through diverse perspectives, and ensures that all team members are aligned with project goals. By fostering a collaborative atmosphere, the organization can achieve higher efficiency in system implementations and problem-solving, ultimately contributing to improved service delivery and customer satisfaction.
Troubleshooting and Problem Resolution Skills. Engineer III, Systems is responsible for diagnosing and resolving complex technical issues related to system performance, network connectivity, and software functionality. This includes analyzing logs, conducting root cause analysis, implementing fixes, and ensuring system reliability through proactive monitoring. The role requires collaboration with cross-functional teams to address escalated incidents and provide solutions that enhance operational efficiency.
Time management. Effective time management is crucial for the Engineer III, Systems as it directly impacts the team's ability to deliver projects on schedule, maintain system uptime, and respond promptly to incidents. By managing their time well, this role contributes to overall operational efficiency and supports Concentra's commitment to providing reliable IT services.
Attention to detail. Attention to Detail is crucial for maintaining the integrity and performance of IT systems within Concentra. By ensuring that every aspect of system management is handled with care, this skill contributes to minimizing downtime, enhancing user satisfaction, and supporting the organization's overall operational efficiency.
Customer service orientation. Customer Service Orientation is crucial for the Engineer III, Systems as it directly impacts user satisfaction and the overall effectiveness of IT services within Concentra. By fostering strong relationships with colleagues and clients, this skill enhances collaboration, promotes a culture of responsiveness, and ultimately contributes to achieving organizational goals through improved service delivery.
Critical Thinking. Critical thinking is essential for the Engineer III, Systems as it directly impacts the organization's ability to maintain robust IT infrastructure. By applying critical thinking skills, the engineer can devise innovative solutions that improve operational efficiency and reduce downtime. This contributes to Concentra's goals of delivering high-quality services and ensuring customer satisfaction through reliable technology solutions.
Adaptability to change. Adaptability is essential for the Engineer III, Systems as it enables the individual to respond proactively to technological advancements and shifting business needs. This skill supports the organization's goals by fostering innovation, enhancing team collaboration, and ensuring that IT solutions remain relevant and effective in a dynamic environment. By embracing change, this role contributes to improved operational efficiency and drives the success of IT initiatives within Concentra.
Conflict resolution skills. Conflict resolution skills are crucial for maintaining a collaborative work environment and ensuring project success. By effectively addressing conflicts, the Engineer III, Systems helps foster teamwork, enhances communication among colleagues, and minimizes disruptions in workflow. This contributes to higher productivity levels and supports Concentra's commitment to delivering high-quality IT services.

Cloud Computing. Engineer III, Systems is responsible for designing, implementing, and managing cloud infrastructure solutions. This includes configuring cloud services, optimizing resource allocation, ensuring security compliance, and troubleshooting issues related to cloud environments. The role requires proficiency in platforms such as Microsoft 365, Azure, as well as experience with automation tools and scripting languages to streamline deployment processes. Experiences in AWS and Google Cloud, are a plus.

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