Engineer II - IAM Technologies

Exelixis • Alameda, CA

71d • $105,500 - $150,500

About The Position

The Engineer II - Client Technology provides advanced engineering support across a broad range of technologies and platforms. This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies.

Requirements

• High School diploma and 9 years of experience; or Associate's degree and 7 years of experience; or Bachelor's degree and 5 years of related experience; or Equivalent combination of education and experience
• Proven experience analyzing and solving complex technical problems on a broad range of technology platforms
• Experience implementing engineering solutions to client technology issues
• Familiarity with administrative consoles and elevated system access
• Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)
• Experience delivering an exceptional client experience
• Proven experience providing advanced level engineering support
• Proven ability to use engineering practices and principles to resolve technical issues in an IT environment
• Advanced knowledge of troubleshooting and maintaining client technologies
• Ability to resolve complex technical issues and contribute to process improvements
• Ability to work independently and exercise sound judgment
• Experience with scripting or automation tools to streamline tasks and workflows
• Ability to proactively seek out areas of improvement and drive solutions
• Effective communication with cross-functional teams and end users
• Ability to document solutions and contribute to knowledge bases
• Strong knowledge of product-centric and agile framework models

Nice To Haves

• Technical certification may be required
• Experience working with IAM technologies
• Substantial experience investigating and resolving user access issues
• Experience developing/maintaining automation scripts or workflows using Okta Workflows or APIs
• Thorough knowledge of IAM technologies
• Knowledge of scripting and automation tools and best practices

Responsibilities

• Diagnose and resolve complex hardware, software, and application issues, ensuring minimal disruption to business operations
• Proactively ensure user devices are secure, compliant, and performing efficiently, regularly coordinating upgrades, patches and refreshes
• Leverage diagnostic tools, monitoring platforms and system logs to identify and troubleshoot issues
• Engineer, analyze, configure, implement, and maintain technology tools and solutions
• Work closely with stakeholders to understand their technology needs and deliver solutions
• Continuously evaluate user needs, proactively designing and implementing strategies that support updated, high-performing user technologies and create a positive user experience
• Collaborate with cross-functional teams to implement and validate solutions as needed
• Understand and support specialized business use cases of client technologies
• Access and manage systems via administrative consoles with elevated privileges
• Create documentation for technical solutions, deployment procedures, and automation scripts
• Provide product training to internal support staff on relevant technologies
• Troubleshoot and resolve user access issues related to Okta Biometric MFA policies and enforcement
• Monitor Okta system health and performance, analyzing logs and proposing operational efficiencies such as automations and workflows

Benefits

• 401k plan with generous company contributions
• Group medical, dental and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program
• Opportunity to purchase company stock
• Long-term incentives
• 15 accrued vacation days in their first year
• 17 paid holidays including a company-wide winter shutdown in December
• Up to 10 sick days throughout the calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees