Engineer II, Field Service

ASM • Boise, ID

5d

About The Position

As a Field Service Engineer II, you will take the lead in supporting ASM’s advanced semiconductor equipment at customer sites, ensuring tools run safely and at peak performance in high‑tech fab environments. You will troubleshoot complex, multi‑factor issues, guide less‑experienced engineers, and provide insights that directly influence tool stability and next-generation product improvements. This role gives you autonomy, technical depth, and the chance to make a meaningful impact on our customers and on the technology powering the world.

Requirements

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience
• Experience in field service or semiconductor capital equipment
• Ability to interpret electronic and electromechanical schematics
• Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong communication skills, both written and verbal
• Ability to work independently and within a team
• Willingness to travel domestically and internationally
• Proficiency with MS Office

Nice To Haves

• Hands‑on semiconductor field service experience
• Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience leading structured root‑cause analysis
• Experience providing field data to engineering or design teams
• Background supporting beta‑stage or early‑option tools
• Familiarity with structured problem‑solving techniques
• Strong customer‑service mindset and organizational skills

Responsibilities

• Install, maintain, and repair ASM semiconductor equipment with limited supervision
• Lead troubleshooting of complex tool and process issues using structured diagnostic methods
• Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions
• Analyze tool performance data to anticipate issues and propose targeted improvements
• Provide training and on‑the‑job guidance to newcomers on routine service tasks
• Identify operational risks and recommend minor process or procedure enhancements
• Document service activities and contribute updates to procedures and best practices
• Provide detailed field feedback to engineering and design teams and support beta testing
• Manage day-to-day customer engagements with a proactive, customer‑first approach
• Support escalations and collaborate with cross-functional experts to drive resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level