Engineer I - Service Development - Medical Devices

Arthrex • Pelican Bay, FL

2d

About The Position

The Engineer I – Service Development develops and maintains service support documentation and training courses. Provides product troubleshooting for internal/external teams. Develops and maintains technical procedures. Represents the Service and Repair department during the product development process and the planning.

Requirements

• Limited use and/or application of basic principles, theories, and concepts.
• Limited knowledge of industry practices and standards.
• Bachelor's degree required, preferably in Engineering

Nice To Haves

• Knowledge of FDA or ISO guidelines for the development of medical devices preferred.
• Design development process knowledge preferred.
• Project management training preferred.

Responsibilities

• Contributes to the development of support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.
• Supports the establishment and implementation of service support documentation and infrastructure for capital equipment offerings.
• This contributes to the development and implementation of processes to expand, support and develop call center and field service support of direct and 3rd party personnel.
• Develops and maintains Technical Support procedures.
• Develops service bulletins to inform global team of product support changes and maintenance updates.
• Provides technical troubleshooting support for internal and external customers.
• Ensures quality customer service experience and collaborates on resolving customer concerns.
• Develop new techniques, processes, and service products.
• Participate in major projects or several service projects of moderate to complex scope and requirements.
• Provides technical training to Arthrex Global Service and Repair teams, as needed.
• Supports the New Product Development process and the efforts towards “Design for Serviceability”.
• Travels up to 15% domestically and potentially internationally.

Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level