Engineer Global Support
Giesecke+Devrient GmbH•Gurugram, IN
234d
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About The Position
The Support Expert (3rd Level Support - SW/HW) supports requests from Tech Expert (2nd Level Support) in solving technical queries for the respective products (Compass Cash Center, Compass Casino Connect, etc.). He/she processes routed, functionally escalated customer inquiries and provides solutions. The Support Experts are the focal points to involve further Organizations providing L4 Support (e.g., Quality Management, R&D, TPMs, external suppliers etc.). Knowledge Transfer into Service and through different service levels is at all times ensured. Continuous improvement in quality and efficiency is his/her day-to-day charter.
