Engineer Field Service/Technical Support

Avery DennisonLiverpool, NY
80d$60,675 - $80,900

About The Position

Avery Dennison is seeking a skilled Field Service Technician to install, maintain, and troubleshoot our apparel customization and marking equipment. This position will support our customer base on the East Coast.

Requirements

  • You must reside on the East Coast and be located near a major airport for easy travel.
  • Hands-on experience with equipment used in the apparel industry, such as thermal printing, embroidery machines, and heat presses.
  • Proven ability to perform remote troubleshooting and diagnostics.
  • Strong technical knowledge of mechanical and electrical systems (110V and 220V).
  • Exceptional communication skills with the ability to explain complex technical details to a non-technical audience.
  • Bachelor's degree in a technical field or equivalent experience.

Responsibilities

  • Lead on-site installations of our systems, including complex integration with customer infrastructure, and ensure proper configuration.
  • Act as the technical point of escalation for critical equipment failures, performing diagnostics both in person and remotely using tools like video assistance.
  • Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures.
  • Provide real-time assistance via phone and video. Travel is required up to 75% of the time.
  • Build and maintain strong relationships with customers, acting as a technical advisor.

Benefits

  • Health & wellness benefits starting on day 1 of employment
  • Paid parental leave
  • 401K eligibility
  • Tuition reimbursement
  • Employee Assistance Program eligibility / Health Advocate
  • Paid vacation and paid holidays
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