Engineer Field Service/Technical Support

Avery Dennison • Liverpool, NY

80d • $60,675 - $80,900

About The Position

Avery Dennison is seeking a skilled Field Service Technician to install, maintain, and troubleshoot our apparel customization and marking equipment. This position will support our customer base on the East Coast.

Requirements

• You must reside on the East Coast and be located near a major airport for easy travel.
• Hands-on experience with equipment used in the apparel industry, such as thermal printing, embroidery machines, and heat presses.
• Proven ability to perform remote troubleshooting and diagnostics.
• Strong technical knowledge of mechanical and electrical systems (110V and 220V).
• Exceptional communication skills with the ability to explain complex technical details to a non-technical audience.
• Bachelor's degree in a technical field or equivalent experience.

Responsibilities

• Lead on-site installations of our systems, including complex integration with customer infrastructure, and ensure proper configuration.
• Act as the technical point of escalation for critical equipment failures, performing diagnostics both in person and remotely using tools like video assistance.
• Perform predictive and preventative maintenance by analyzing system data to optimize performance and prevent failures.
• Provide real-time assistance via phone and video. Travel is required up to 75% of the time.
• Build and maintain strong relationships with customers, acting as a technical advisor.

Benefits

• Health & wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Paper Manufacturing
• Education Level: Bachelor's degree