Engineer, Enterprise Collaboration

Intercontinental Exchange, Inc.(ICE) • Jacksonville, FL

75d

About The Position

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The Engineer, Enterprise Collaboration Message Transport candidate will provide expertise, second and third-line support duties for the team responsible for end-to-end delivery of all e-mail services and surrounding technologies of ICE, Inc. and subsidiary companies. This position requires good proficiency with Secure E-mail Gateways and an understanding of e-mail security controls and knowledge of a range of enterprise tools and practices. Candidate should have good knowledge of Exchange Online/M365 and Exchange 2016/2019 but will work closely with the Messaging team responsible for Exchange services to provide excellent mail services for ICE. Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential.

Requirements

• 5+ years of related experience.
• Good experience and knowledge with IaaS SEG's such as Proofpoint Email Security and Cisco IronPort.
• Good experience and knowledge with Microsoft Email platforms; Exchange Online/M365 and Exchange 2016/2019/SE.
• Experience with end-to-end email delivery in the Enterprise.
• Good understanding of E-mail security controls and how to apply them within the Enterprise.
• Awareness of SPF, DKIM, DMARC, Anti-Spam, Anti-Malware and others.
• Familiarity with Active Directory, Group Policy, DNS and Load Balancers.
• Familiarity with ADFS, Entra ID and SAML.
• Experience with management and automation scripting in PowerShell.
• Experience with the management and optimization of Windows Server 2016/2019 in the Enterprise.
• Good troubleshooting skills and ability to pinpoint root-cause.
• Familiarity with industry standard server engineering tools and practices.
• Familiarity with ServiceNow and Change/Incident Management practices.
• Experience in the Financial Services industry is a plus.
• Experience with Azure services and IaaS is a plus.
• Experience with *nix operating systems is a plus.
• Knowledge of Google Workspace is a plus.

Responsibilities

• Communicate clearly and collaborate with team members to execute tasks successfully.
• Provide Out of Hours support on an On-Call roster/rotation basis.
• Manage full life cycle of engineering projects; perform complex development work and provide recommendations to management on potential solutions to issues.
• Demonstrate a strong knowledge and understanding of development areas and how team contributions factor into overall health of the technology function.
• Manage and resolve a variety of problems within their respective technology setting and provides solutions based on best practices and existing precedents.
• Contribute to team by managing projects and assisting other technical & product managers in the evaluation of product requirements for software applications; develops and reviews detailed specifications.
• Frequently interact with team and management to resolve issues or inquiries related to development; improve processes and procedures, where possible.
• Document pertinent details and graphical representations of systems and flows for historical reference and consumption by team members, other technical teams, and management.
• Document procedures for team member consumption.
• Maintain system inventories.

What This Job Offers

• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 5,001-10,000 employees