Engineer, Customer Escalation
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About The Position
As a Customer Escalation Engineer for Rockwell Automation, you will be an individual contributor and technical leader by providing leadership in technical characterization and coordination of engineering responses to customer-initiated inquiries. You will be reporting to the Customer Escalation Manager within our Software and Controls department. You will be an important player in customer issue characterization, analysis, resolution and engineering responses to customer inquiries as it relates to FactoryTalk Batch and related products. You will also provide leadership in coordinating staff, such as engineering, technical support, and sales to provide solutions to customers.
