R&D - Engineer, Application

Amphenol Sensors•Fremont, CA

45d

About The Position

The Applications Engineer I provides technical support to sales, marketing, engineering, manufacturing and customers to support ANS products. Provides responsive and pro-active technical support on form, fit, and function of existing products, new products, product application questions, compatibility questions, product failures and de-bug support, installation, and operating questions.

Requirements

1-3 years' experience in technical support.
Bachelor's degree in engineering or related technical field, preferred.
Ability to understand basic engineering concepts, theories and applications related to engineering.

Responsibilities

Able to provide technical support in the handling of technical questions that are posed by sales, customers, distributors, etc. Technical support includes installation, application, and compatibility issues.
Provides layout drawings and material lists to sales for standard and custom combinations of ANS products.
Participates in review of new product designs in order to learn and aid engineering in the development of new products.
Assists in the development of technical manuals as well as application and installation documents.
Assists in evaluating the functional characteristics of new and existing products for conformance to industry standards.
Interfaces with customers to provide technical input on product requirements documents for the development of New Products and iterations of existing products.
Creates customer drawings and BOMs for products.
Assists in the development of training programs for internal and external training.
Provides on-site technical support for product failure and installations.
Develops Visio models from ANS engineering drawings.
Works on tasks centered around activities that have moderate exposure to ANS and our customer
Develops solutions to problems of limited complexity. Assisted by senior level staff in completing more complex assignments and implementing designs.
Follows up with customers to ensure that problems are resolved.