Engineer 2, Fortinet & NOC

Comcast • Plano, TX

104d

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. The position is responsible for being the escalation point of contact for all high level break/fix and maintenance issues or events for the OC. Provides subject matter expertise for CRAN, CMTS, transport, Video, CDV, HSI and works closely with the engineering teams. Performs a variety of highly complex analytical duties in the planning development, testing and evaluation of Comcast's network. Responds to escalations and resolves issues that arise from hardware and software failures. Manages network tuning, performance and designs strategies and makes recommendations to improve network performance.

Requirements

• Bachelor's Degree in a related field.
• 2-5 years of relevant work experience.
• Strong analytical thinking skills.
• Experience in network operations and troubleshooting.

Responsibilities

• Performs a variety of highly complex analytical duties in the planning, development, testing and evaluation of Comcast's network, including CRAN, CMTS and the IP platform and Video platform.
• Measures volume and performance of the network traffic; identifies utilization and performance issues; designs strategies and recommendations to improve network performance.
• Devises and implements strategies for solving network issues or increasing network performance, including the development and production of network system documentation and instructional and procedural manuals.
• Ensures the availability of networking services; studies, evaluates, analyzes and monitors the network to determine problem areas and/or areas of concern.
• Provides subject matter expertise for all network equipment, technical training and support to other operational groups.
• Determines if the network, or a portion of the network, needs to be shut down to resolve complex issues.
• Provides technical support for the capacity and utilization reporting and tuning across the product lines.
• Tests, monitors and analyzes the network to isolate outages across all product lines.
• Participates in the review of video failures and provides feedback to prevent future occurrences.
• Acts as the SME in isolating problems between the CMTS, transport distribution and subscriber Modem equipment.
• Provides technical support during the deployment of the CDV product or the installation of additional soft switches in the market.
• Designs and creates tools that gather and integrate data from disparate systems.
• Writes scripts in SQL, Perl, C++, JavaScript, ASP.Net.

Benefits

• Comprehensive health insurance options.
• 401k plan with company matching.
• Paid time off and holidays.
• Employee discounts on services.
• Tuition reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree