Engineer 1, Technical Product Sales Support

Comcast-posted 12 days ago
Full-time • Entry Level
Harrisburg, PA
5,001-10,000 employees
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for providing support to the Small Business sales team by providing technical expertise and solution design for networking, connectivity, security, and unified communications. This role combines individual contribution and team collaboration to deliver strategic, cost-effective solutions that meet customer needs and drive revenue growth.

  • Contribute individually and collaboratively as part of the Sales Engineering team to support Small Business sales requirements.
  • Perform needs analysis for the company and its customers; collaborate with regional sales executives to discover, design, and develop strategic, cost-effective solutions that address customer needs.
  • Assist in creating professional solution proposals for customer delivery.
  • Attend customer appointments in person or via video conference.
  • Participate in sales team huddles, engineering team meetings, one-on-ones, and coaching sessions to support team goals and drive revenue growth.
  • Provide technical product and process training to sales team members and cross-functional teams to share knowledge and enhance organizational capability.
  • Deliver timely technical support and problem resolution for field service inquiries.
  • Support sales teams with product modifications and engineering expertise for custom projects.
  • Assist representatives and customers in evaluating and selecting appropriate products ; recommend solutions to meet customer requirements.
  • Exercise independent judgment and discretion in matters of significance.
  • Maintain regular, consistent, and punctual attendance.
  • Perform other duties and responsibilities as assigned.
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.
  • Skills Sales Engineering, Sales Process Engineering, Sales Solutions
  • Bachelor's Degree
  • While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
  • Relevant Work Experience 0-2 Years
  • Networking & Connectivity: SD-WAN, Internet Services, Fiber, Coax, Ethernet, Switching and Routing, Routing Protocols, IP Addressing, High Availability, Cellular Backup.
  • Unified Communications: Hosted Voice, Cisco WebEx , Microsoft Teams, SIP, PRI.
  • Security: Firewalls, Unified Threat Management (UTM).
  • Tools & Applications: Microsoft Suite (including Visio).
  • We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
  • Please visit the benefits summary on our careers site for more details.
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