Engineer 1, NOC Installation

Comcast • Denver, CO

114d • $25

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Responsible for the remote installation, configuration and testing of managed services equipment for new customers and replacement equipment for existing customers. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 0-2 years of relevant work experience.

Nice To Haves

• Customer-Focused
• Relationship Building
• Workplace Organization
• Professional Etiquette
• Teamwork
• Technical Knowledge
• Critical Thinking Problem Solving
• Professional Integrity

Responsibilities

• Perform configuration, turn-up and testing of managed services equipment for day 1 customer installations and day 2 support of existing customers.
• Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
• Strong working knowledge of platforms like Cisco, Meraki and Fortinet.
• Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
• Train and mentor supported teams.
• Collaborate with and foster relationships with internal and external customers.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Base Pay: $25.75
• Commission eligibility for sales positions
• Bonus eligibility for non-sales positions
• Best-in-class benefits to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: Bachelor's degree