Part Time Engagement Trainer

Advantage Solutions•Austin, TX

63d•Onsite

About The Position

The Engagement Trainer is accountable for working directly with the event specialist in store to facilitate job training, onboarding of new employees and developing positive relationships with store personnel. Engagement Trainers are also accountable for the overall engagement experience for each event executed by the event specialists in their geography.

Requirements

(Required) High School Diploma or GED or equivalent experience
2-3 years’ experience in event marketing, demonstrations, customer service, sales, retail/grocery, or coaching for improvement is highly desirable
Excellent customer service orientation
Comfortable coaching for improvement from a positive point of view.
Self -starter and ability to work independently to achieve goals
Ability to work effectively with management
Must be comfortable engaging with the public, talking with consumers and recommending product sales.
Basic computer skills including familiarity with Word, Excel, and Internet usage
Must pass online Food Safety training exam (all training hours will be paid for by the Company)
Compliance with all food safety requirements and regulations

Responsibilities

On-board new Event Specialists (ES)
Meet the associate in the store on their first day and demonstrate how to set up, conduct and break down a product demonstration.
Introduce the ES to the store management team and review protocol for contact and engagement with store management.
Coach the ES on the retailer’s engagement model.
Coach the ES on how to file their paperwork.
Build relationships with the store management team.
Develop rapport with the store management team.
Understand store’s engagement goals and work to support.
Consistently visit the store on a regular schedule.
Conduct performance audits with the store management team
Train and Develop existing ESs
Work with ES on a regular schedule, to continue training in support of event management, customer engagement, store relationship building and salesmanship.
Audit ES performance by measuring and tracking development progress using performance score card. Keep track of coaching points made for each ES.
Review score card and coaching points with each associate’s supervisor.
Administrative Work
Study product materials to develop product knowledge
Review event schedule
Attend trainings; products/ materials
Check voice mails, emails
Participate in scheduled calls with Supervisor/others as needed