25 Fall Engagement Support Services Seasonal Staff

Plant Moran • Flint, MI

61d • $31 - $36

About The Position

The Engagement Support Services Specialist is responsible for completing tasks/projects including preparation of template-based documents. This position performs basic routine specified tasks at an entry to intermediate level with supervision. Position will work within a team responsible for a strong service culture that ensures delivery of accurate, timely repeatable and quality-driven service to multiple internal and external stakeholders. This is a seasonal position for busy season with a determined end date.

Requirements

• 0-1 years customer service experience or equivalent coursework
• Knowledge of accounting (basic) is helpful
• Experience with Outlook, Excel, and Word
• Experience with Adobe Acrobat is helpful
• Must be able to remain in a stationary sitting position for at least 75% of the time.
• Must be able to lift at least 15 lbs– specific job duties may require additional lifting to move, transport, position and install equipment.
• Frequently positions self to bend and lift packages.
• Occasional moving & lifting of equipment; bending, lifting, climbing required to position self to maintain computers during engagements.
• Person in position needs to occasionally move about the inside of the office to access machinery, cabinets, etc.
• Person in position frequently communicates with individuals who have inquires. Must be able to exchange information in these situations.
• Ability to work in a high stress environment.
• Reliable transportation and valid driver’s license are required including a clean driving record.
• Minimum levels of auto insurance coverage are required.
• Ability to travel locally, work overtime and weekends is required.
• Ability to travel overnight or internationally may be required.
• HS Diploma required
• Strong organization and prioritization skills
• Ability to use a variety of resources to learn new tasks
• Ability to proofread with strong attention to detail to ensure accuracy
• Ability to easily adapt to changes and challenges
• Ability to work in a fast-paced environment
• Capacity to work within a team environment and assist peers as needed
• Some overtime and weekend work required

Responsibilities

• Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work.
• Routing and processing client requests; reviewing peer work and completion processes.
• Interacting with both in-office and remote staff, including domestic and international groups on various time zones.
• Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing.
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems.
• Assisting with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned.
• Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED