Engagement Specialist - Davita IKC - Richmond

DaVita Kidney Care

7d • Hybrid

About The Position

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Location & Travel: Commute to Davita partner practices 1 - 2 days per week Drive time depends on patient population Commute may include locations up to 90 minutes from central location No Nights/weekends Position Details: Full-Time, Monday–Friday schedule Daily start time flexible between 7:00–8:00 AM Hybrid model: combination of remote work and on-site visits depending on patient population Home workspace must include a quiet, private space with high-speed internet Responsibilities: Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate Maintain accurate documentation and communicate patient updates to the care team Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement Organize outreach efforts by urgency and importance to maximize patient impact

Requirements

• High School Diploma or GED required.
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

Nice To Haves

• Associate’s or Bachelor’s Degree preferred.
• Prior experience in a healthcare setting preferred

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees