Engagement Specialist - IKC - Los Alamitos, CA
About The Position
At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Must be fluent in Spanish and English. Location & Travel: Commute to multiple DaVita clinics and/or partner practices in Los Alamitos, CA and surrounding areas (Inglewood/Torrance/Irvine/Anaheim) Maximum commute to/from centrally posted location: 90 minutes Mileage reimbursed – reliable personal transportation required Position Details: Work in clinics/partner practices 3-5 days per week; remaining days remote Full-Time, Monday–Friday schedule Daily start time between 7:00–8:00 AM Must provide flexibility as needed to meet patient and clinic needs Remote work environment must include a quiet, private space with high-speed internet Daily start time flexible between 7:00–8:00 AM
Requirements
- High School Diploma or GED required.
- 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills, active listening, and motivational techniques
- Highly organized, with excellent time management and follow-through skills
- Ability to work autonomously and collaboratively with care team members
Nice To Haves
- Associate’s or Bachelor’s Degree preferred.
- Prior experience in a healthcare setting preferred
Responsibilities
- Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
- Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
- Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
- Maintain accurate documentation and communicate patient updates to the care team
- Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
- Organize outreach efforts by urgency and importance to maximize patient impact
Benefits
- Medical, dental, vision
- 401(k) match
- paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- access Headspace®
- backup child and elder care
- maternity/paternity leave and more
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
