Engagement Specialist - Davita IKC - Terre Haute, IN

DaVita•Terre Haute, IL

8d•Hybrid

About The Position

Join DaVita Integrated Kidney Care (IKC) as an Engagement Specialist At DaVita IKC, engagement is everything. As an Engagement Specialist , you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Please note: In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties. Location & Travel: Travel within the assigned market to DaVita clinics and/or Nephrology Practices. No nights/weekends Willing to travel locally using your own vehicle Position Details Full-Time, Monday–Friday schedule Daily start time flexible between 7:00–8:00 AM When working from home: Home workspace must include a quiet, private space with high-speed internet

Requirements

High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred
2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
Prior healthcare experience preferred
Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills, active listening, and motivational engagement techniques
Highly organized, with excellent time management and follow-through
Ability to work both autonomously and collaboratively with care team members
Home workspace must provide a quiet, private environment with reliable high-speed internet

Responsibilities

Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
Maintain accurate documentation and communicate patient updates to the care team
Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
Organize outreach efforts by urgency and importance to maximize patient impact
Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
Communicate directly with patients in a timely and professional manner
Maintain accurate, complete, and confidential documentation
Demonstrate exceptional two-way communication, both oral and written
Act in alignment with DaVita’s mission and values to deliver high-quality patient care

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

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