Engagement Specialist
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About The Position
The Engagement Specialist is the first Monogram Health voice the patient comes in contact. The Engagement Specialist is responsible for reaching out to patients over the phone to begin the process of educating them of existing benefits of their healthcare plan and encouraging and facilitating their enrollment into our program. The Patient Care Center is open and staffed seven (7) days per week between the core business hours of 8:00am to 7:00pm (CST) Monday through Friday, and 8:00 am - 5:00 pm (CST) Saturday and Sunday. The selected individual will be required to work on-site and may be required to work weekends and holidays. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity.
