Engagement Specialist Manager

Brien Center for Mental Health•Pittsfield, MA

About The Position

Provides oversight and direction to ensure outreach, engagement, assessment, and person-centered treatment planning for individuals enrolled. Oversees and directs enrollee integrated assessment, person centered care plans, and community services/needs to support delivery of treatment for new enrollees with serious mental illness, co-occurring disorders, and substance use disorders in collaboration with the interdisciplinary team and BHCP staff. Carries caseload and completes engagement process with enrollees.

Requirements

Bachelor’s degree in related field.
Valid driver’s license with daily reliable transportation and appropriately insured vehicle.
Registry of Motor Vehicle (RMV) check.
2+ years of supervisory experience.
3+ years of experience in community based behavioral health support programs preferred.
Prior experience with accessing local resources, navigating health, behavioral health and /or substance use treatment systems preferred.
Prior experience providing person-centered care coordination and care management to adults with mental illness and substance abuse disorders.
Prior experience with assessment tools and treatment planning.
Excellent supervisory skills to manage communications, documentation, time management, and organizational needs.
Strong skills working with EHRs for documentation and data reporting.
Ability to be flexible to respond to program scheduling needs.
Ability to use spreadsheet software for tracking and reporting purposes.
Ability to proactively work with a wide variety of people and personalities in a team-based environment.
Ability to successfully perform community-based outreach and represent agency in professional manner.

Responsibilities

Adheres to all applicable state and federal regulations; ensures compliance with the organization’s policies and procedures, code of conduct, and all applicable regulatory requirements.
Directs and supervises assigned staff.
Oversees and manages direction of outreach, engagement, assessment, and person-centered care planning activities for new BHCP enrollees.
Oversees and ensures all outreach processes such as phone calls, emails, appointment cards, and utilization of electronic health record (EHR) systems to locate new enrollees are being completed.
Gathers new enrollee information to then outreach and engage in BHCP.
Monitors and reviews daily assignments, ad hoc, and urgent referrals for outreach with management.
Serves as active participant and member of BHCP Quality Improvement committee.
Tracks assessment completion, care plan completion and engagement timelines.
Navigates network of community-based services and information with enrollee, as needed.
Maintains monthly discharge tracker for new members who decline services in order to report to management.
Completes assignments and warm handoffs to care team once member has completed an assessment for continued care coordination with BHCP.
Maintains caseload of members and provides support and care coordination until hand off to the care coordinator/care team at BHCP.
Plans, discusses, and implements quality assurance monitoring for all engagement and care coordination processes.
Oversees development and implementation of engagement processes to facilitate efficient and effective workflows with BHCP care coordination teams.
Completes needed referrals as part of assessment and care planning process and maintains responsibility for recruitment and engagement activities involving enrollees.
n collaboration with BHCP interdisciplinary team, identifies cultural and linguistic needs and preferences and delivers person-centered care based on needs.
Reviews and focuses on Health-Related Needs Assessments and services needed and communicates needs to BHCP teams.
Facilitates bi-weekly ad hoc engagement meeting.
Provides training to staff as needed related to engagement workflows.
Provides daily oversight and support and weekly formal supervision to staff.