Engagement Specialist (Front Desk)

Blue Ridge Health•Waynesville, NC

About The Position

Blue Ridge Health is currently seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team! This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population.

Requirements

High school diploma or equivalent.
Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders.
One year experience working in a medical office environment preferred.
Basic medical terminology preferred.
Proficient computer skills including Microsoft Office, Excel, Outlook.
Electronic Health Records and Practice Management Systems experience preferred.
Adhere to HIPAA regulations and patient confidentiality.
Ability to travel to nearby sites as needed.

Nice To Haves

One year experience working in a medical office environment preferred.
Basic medical terminology preferred.
Electronic Health Records and Practice Management Systems experience preferred.
Bi-Lingual (preferred, but not required).

Responsibilities

Answering phones, responding to inquiries, and relaying information to providers.
Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client's Electronic Health Record (EHR).
Insures all client documentation is accurately completed and/or verified and updated during client visit.
Complies with all agency processes and procedures.
Collects and posts payments and appropriate insurance co-pays from clients.