Engagement Products Project Manager

PAR Technology•New Hartford, NY

7d•Remote

About The Position

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram. The Engagement Cloud Project Manager leads large-scale, enterprise restaurant technology deployments from kickoff through go-live and stabilization. This role owns delivery excellence — driving cross-functional execution across Product, Engineering, Customer Success, third-party vendors, and customer stakeholders. You will serve as the primary point of accountability for scope, timeline, budget, risk management, and executive communication. Success in this role requires strong executive presence, disciplined project governance, and the ability to influence without authority in complex, matrixed environments.

Requirements

5+ years of enterprise project management experience
5+ years in restaurant technology, hospitality tech, or complex SaaS implementations
Comfort adopting and effectively using AI-enabled tools to improve productivity, visibility, and outcomes across cross-functional delivery teams.
Proven experience managing multi-workstream, cross-functional delivery programs
Experience working with enterprise customers and executive stakeholders
Strong risk management and scope control discipline
Exceptional communication and executive presentation skills
Experience working with globally distributed teams

Nice To Haves

PMP certification preferred

Responsibilities

Lead enterprise SaaS + hardware implementation programs with full delivery accountability
Establish strong executive-level partnerships with customer stakeholders
Drive cross-functional alignment to ensure projects are delivered on time and within scope
Manage risks, dependencies, milestones, and critical path across global teams
Facilitate customer workshops to gather requirements and validate solutions
Own scope governance, including change control and commercial impact discussions
Provide clear, executive-ready status reporting and dashboards
Proactively manage escalations and drive resolution
Translate business requirements into high-quality functional solution documentation
Act as the voice of the customer, influencing internal prioritization and process improvement