Engagement & Outreach Specialist

Mental Health Cooperative•Nashville, TN

25d•$20 - $22•Onsite

About The Position

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! Engagement & Outreach Specialist Hope starts here. Help people stop just getting by and start truly getting better. Every day at MHC, individuals and families reach out because life feels overwhelming. Some contact us directly on their own. Others are referred by hospitals, schools, community partners, or their health plan. All of them want MHC to help . Your voice becomes the turning point. As an Engagement & Outreach Specialist, you help people understand their options, feel supported, and take the next step toward better health. You make the process simple, welcoming, and easy to navigate. This role is ideal for someone who finds purpose in helping others, enjoys meaningful interactions , and brings steady, hopeful energy to fast-paced work. Note: This is not a traditional customer service or inbound call-center role. It is a fast paced engagement role focused on calling individuals who asked for help through our website or whose doctor, school, or clinic referred them to us. Your work helps people take their first meaningful step toward getting better. Think of it as purposeful outreach built on empathy, clarity, and ethical influence . Work Environment & Support This role is based on site at MHC ’s Metro Center campus so you can do your best work with the support of a close, collaborative team . As part of the Business Development team , we move q uickly, and being together allows you to get real-time coaching, encouragement, and answers so you never feel stuck or alone. You’ll learn faster, connect easily with your teammates, and work in an environment where everyone is focused on helping people get the care they deserve as quickly as possible.

Responsibilities

Engage with Purpose Reach out via phone calls to individuals and families. Introduce MHC in a warm, hopeful, and clear way that makes people feel cared for immediately
Guide with Clarity Reduce fear, increase understanding, and make next steps simple.
Motivate and Support Use training in communication, business development, and active listening to help people work through hesitations to move them from “maybe later” to “I’m ready now .”
Coordinate Seamlessly Partner closely with Enrollment Clinicians who complete the next phase of enrollment, making sure each person lands in the right hands.
Drive Enrollment Outcomes Follow up consistently, manage outreach efficiently in HubSpot, and strengthen our partnerships by ensuring people receive timely guidance.