Quest Global Services Na-posted 9 months ago
Full-time • Mid Level
Rockford, IL
Professional, Scientific, and Technical Services

We are Quest Global. We are in the business of engineering, but what we are really building is a brighter future. It is not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 25 years, we have strived to be the most trusted partner for the world's hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 20 countries, with 88 global delivery centers, driven by 20,000+ extraordinary employees who make the impossible possible every day. Quest Global brings deep industry knowledge and digital expertise to deliver end-to-end global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, Healthcare, Medical Devices, Rail, Telecommunication and Semiconductor industries. The Engagement Manager will work with Aerospace and Defense vertical and lead business to bring a focused approach towards addressing customer's needs and strategies. He/she will work closely with Senior Leadership of Quest Global and is responsible for leading and growing the overall relationship, including Revenue and Profit responsibility for this account and managing a team of business development managers. The individual must be familiar with the geography, language & key customers in product engineering space, how it conducts business, its culture and engagement style. We are looking for someone who can identify customer pain points, demonstrate ability in creating long-term customer solutions and bring long-term trusted relationships, maturity, scalability and sustainability. An individual with strong solutions sales, customer relationship development, general management, and P&L management experience in an organization of repute will be successful in this role.

  • Lead overall effort to grow revenue and profit to emerge as a key strategic partner for account.
  • Leverage existing customer relationships with account's engineering influencers and decision makers at both executive and mid-level manager levels.
  • Develop and implement in-depth analysis and strategic account planning (Strap) for account to identify key focus areas for growth.
  • Identify and lead unsolicited, strategic campaigns to grow the account.
  • Lead and manage all solicited proposal responses for all new business services or customers.
  • Develop and implement plans to enter new geographies or divisions of accounts as per the strategic account plan.
  • Hold quarterly customer reviews, lead/author Account Branding Newsletters and other communications per Quest process.
  • Leverage Quest best practices and from other accounts, to develop and operationalize plans to introduce new services to accounts.
  • Lead efforts to create annual revenue and expense forecasts as well as monthly rolling revenue forecasts.
  • Lead sales-delivery matrixed team for accounts.
  • Identify, approve, and monitor internal investments for operations support to achieve target growth opportunities.
  • Lead efforts to establish rates that leverage value pricing.
  • Deep domain knowledge of the industry, with knowledge of products & lifecycle, engineering & manufacturing processes.
  • Strong relationships with senior and mid-level technical managers at accounts.
  • Account engineering knowledge and complete product life-cycle knowledge.
  • Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures.
  • Understanding of relevant/adjacent technologies and competitor's services.
  • Experience in authoring complex proposals; experienced in negotiating master service contracts and long-term agreements.
  • Experience working with global remote team/ offshore delivery model environment.
  • Proven ability to grow businesses profitably.
  • Experience with sales and account management and in developing strategic plans.
  • Experience leading cross functional teams.
  • Excellent interpersonal, communication skills, both verbal and written.
  • Results driven, high energy, self-motivated, persistent and able to work independently.
  • Decisive, analytical, strategic thinker.
  • Humble & Hungry.
  • Leadership and Executive Presence.
  • Entrepreneurial & global mindset.
  • Team player & Change Leader.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service