Engagement Manager

Uniphore-posted 3 months ago
$96,600 - $132,850/Yr
Full-time • Mid Level
Uniondale, NY
501-1,000 employees
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Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

  • Lead and manage end-to-end software implementation projects, including planning, execution, delivery, and post-go-live transition.
  • Define and manage project scope, timelines, dependencies, resources, and budgets.
  • Identify risks, manage issues proactively, and ensure client expectations are met or exceeded.
  • Manage several small projects simultaneously, or drive a single marquee project.
  • Support Program Manager in preparing and conducting Steering Committee meetings with client’s senior leadership.
  • Serve as the primary implementation point of contact for clients, building trusted relationships with both technical and business stakeholders.
  • Translate marketing and business use cases into technical implementation plans.
  • Drive discovery sessions to identify data sources, requirements, and desired marketing outcomes.
  • Work with clients to define technical and business KPIs, prioritize roadmap use cases.
  • Serve as liaison between the client and Solutions Engineers, Product Managers, and Data Engineers.
  • Guide clients through the onboarding, training and enablement process.
  • Maintain accurate and thorough documentation for each client implementation.
  • Assist with client training and best practices to ensure strong adoption.
  • Post-implementation, track and report on key implementation KPIs.
  • Provide feedback to product and engineering teams to improve platform usability and deployment efficiency.
  • 2–4 years of experience managing software implementations in a multi-functional, client-facing environment.
  • Bachelor’s degree or higher in Computer Science, Business Administration, Engineering or Marketing, or related fields.
  • Strong understanding of typical SDLC methodologies; hands-on experience in Agile development and proficiency in tools like Asana, Jira, Smartsheet, etc.
  • Experience in or solid understanding of how SaaS solutions are sold and adopted, e.g. licensing arrangements, RFPs, Statements of Work, and how professional services are provided around platform delivery and adoption.
  • Strong interest and preferably experience in AI solutions, for example, consultation around AI strategy and use cases, understanding of Agentic AI solutions, exposure to Machine Learning or LLM models and implementation.
  • Preferably experience in Martech industry, with exposure to the martech ecosystem, including CDP, automation tools (e.g., Marketo, HubSpot, Braze), CRMs (e.g., Salesforce), and digital advertising platforms.
  • Experience in marketing and advertising, or solid understanding of customer journeys, audience segmentation, types of marketing campaigns etc. is a plus.
  • Experience at a management or technology consulting firm is a plus.
  • Competitive base pay.
  • Annual incentive opportunity based on target achievement.
  • Pre-IPO stock options.
  • Medical, dental, vision insurance.
  • 401(k) with a match.
  • Generous paid time off.
  • Paid holidays.
  • Paid day off for your birthday.
  • Other paid leave policies to support employees through all phases of life.
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