Engagement Manager - Hybrid

Zendesk•Madison, WI

3d•$90,000 - $134,000•Hybrid

About The Position

Engagement Manager Job Description: We are seeking a highly motivated and skilled Engagement Manager to join our team. The Engagement Manager will be responsible for building and maintaining strong client relationships, ensuring the successful delivery of our services, and driving customer satisfaction and loyalty. This role is crucial in linking our clients with our internal teams to deliver outstanding results.

Requirements

Bachelor’s degree in Business Administration, Management, or a related field.
3 - 5 years of proven working experience as an Engagement Manager, Project Manager, or a similar role.
Strong working knowledge of project management tools and methodologies.
Excellent client-facing and internal communication skills.
Strong written and verbal communication skills.
Solid organizational skills including attention to detail and multitasking abilities.
Strong problem-solving skills and the ability to think strategically and analytically.
Contracting experience and firm grasp on financial impacts of deal construction.
Ability and willingness to travel up to 15%

Nice To Haves

PMP / PRINCE II certification is a plus.
Experience in the SaaS implementations is highly desirable.
Ability to excel under pressure in a fast-paced, dynamic environment.

Responsibilities

Act as the primary point of contact for clients, managing their expectations and ensuring they receive a high level of service.
Develop and maintain strong relationships with client stakeholders, understanding their business needs and challenges.
Coordinate internal resources and teams to deliver projects on time, within agreed upon scope and within budget.
Collaborate with cross-functional teams, including sales, product development, and implementation teams, to define project scope, objectives, and deliverables.
Develop and maintain project plans, timelines, and budgets, tracking progress and providing regular updates to clients and internal stakeholders.
Maintain project profitability at the project and portfolio levels.
Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
Identify and mitigate risks and issues that may impact project success, proactively addressing client concerns.
Assist with challenging client requests or issue escalations as needed.
Drive continuous improvement initiatives to enhance client engagement processes and methodologies, contributing to overall organizational effectiveness and efficiency.
Stay informed about industry trends, best practices, and emerging technologies, leveraging this knowledge to provide strategic guidance and value-added services to clients.