Engagement Manager

Georgetown University • Bethesda, MD

1d • $103,723 - $202,779 • Hybrid

About The Position

The Engagement Manager is the lead trusted advisor for university departments and develops strong partnerships between UIS and executive stakeholders to deliver value in all aspects of project and operational work. The Engagement Manager works collaboratively with specifically designated departments or university divisions to provide IT guidance, recommendations for improvement, and direction as it pertains to IT services at Georgetown. They assist the department or division with development of an IT roadmap that is aligned to departmental goals and objectives and prioritizes user experience. They also work in partnership with departments and UIS to identify and secure resources that assure technology needs are met. The Engagement Manager will be responsible for requirements gathering, facilitating information sharing, and managing stakeholder expectations. The position will be responsible for communicating UIS policies, procedures and updates on central services, which includes, among other responsibilities, shepherding stakeholders through the UIS security review process. The Engagement Manager will represent and be an advocate for the IT organization, gain compliance with established policies, and negotiate or settle significant or controversial issues with their assigned areas of responsibility. This Position reports to the Director of Client Support and Engagement Management under the Office of the CIO in University Information Services. Engagement Managers will work directly with individuals on many levels – faculty and students in academic areas, management and executives in administrative groups. The position is responsible for finding the right stakeholders, key decision makers, and subject matter experts for their projects. This position has no direct reports.

Requirements

• Bachelor's degree
• 10 years working in an information technology management organization
• Continuing education in technology discipline
• Strong depth in project and program management and experience with facilitating steering committees and executive level meetings to make decisions regarding schedule, budgets, scope and other key success factors
• Experience being responsible for leading successful enterprise technical transformation implementations
• Certification in business process mapping, requirements gathering and project management
• Ability to clearly communicate orally and in writing with proper grammar and spelling
• Knowledge of general IT security standards in a business and/or academic setting

Nice To Haves

• 5 years working in IT customer service or Business Analyst role is preferred
• Experience working in a management consulting environment is preferred

Responsibilities

• Develop strong partnerships between UIS and executive stakeholders
• Provide IT guidance and recommendations
• Assist with development of an IT roadmap
• Identify and secure resources for technology needs
• Requirements gathering
• Facilitating information sharing
• Managing stakeholder expectations
• Communicating UIS policies, procedures and updates on central services
• Represent and be an advocate for the IT organization
• Gain compliance with established policies
• Negotiate or settle significant or controversial issues

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager