Engagement Manager (NY)
About The Position
Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions. Build and nurture strong, trust-based relationships with enterprise customers. Monitor customer health and satisfaction, continuously identify ways to add value and improve the customer experience. Explore for new opportunities within the enterprise accounts under its responsibility, and work together with the Director of Strategic Account on shaping a targeted work plan. Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders. Collaborate across departments to deliver exceptional customer outcomes. Raise and escalate potential risks, ensuring swift resolution and customer retention. Why Join Us? Work with some of the biggest names in tech to address critical Trust & Safety challenges. Be part of a supportive, mission-driven team that values integrity and innovation. Enjoy opportunities for growth and professional development in a cutting-edge field. About Alice Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.
Requirements
- Experience: 3+ years in a consulting or customer-facing role, ideally in Trust & Safety or a related industry (Cyber Threat Intelligence / GenAI Safety & Security etc.). Intelligence/investigations experience is a plus.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
Responsibilities
- Act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, continuously identify ways to add value and improve the customer experience.
- Explore for new opportunities within the enterprise accounts under its responsibility, and work together with the Director of Strategic Account on shaping a targeted work plan.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and escalate potential risks, ensuring swift resolution and customer retention.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
