Engagement Manager

TATA Consulting Services•Plano, TX

29d•$120,000 - $130,000

About The Position

Engagement Manager Must Have Technical/Functional Skills 7+ years of experience in customer engagement or client management roles. Proven track record of managing large-scale engagements in telecom or technology domains. Strong communication, negotiation, and stakeholder management skills. Ability to handle multiple projects simultaneously and work under pressure. Familiarity with project management methodologies and tools. Roles & Responsibilities Serve as the primary point of contact for customer engagements. Manage end-to-end delivery of projects, ensuring timelines and quality standards are met. Build and maintain strong relationships with clients to drive satisfaction and retention. Collaborate with internal teams to align solutions with customer needs. Identify opportunities for process improvement and upselling additional services. Generic Managerial Skills: Project Management, Client Management

Requirements

7+ years of experience in customer engagement or client management roles.
Proven track record of managing large-scale engagements in telecom or technology domains.
Strong communication, negotiation, and stakeholder management skills.
Ability to handle multiple projects simultaneously and work under pressure.
Familiarity with project management methodologies and tools.
Project Management
Client Management

Responsibilities

Serve as the primary point of contact for customer engagements.
Manage end-to-end delivery of projects, ensuring timelines and quality standards are met.
Build and maintain strong relationships with clients to drive satisfaction and retention.
Collaborate with internal teams to align solutions with customer needs.
Identify opportunities for process improvement and upselling additional services.

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