Engagement Manager, Scale

Profound • New York, NY

1d • $85,000 - $160,000 • Onsite

About The Position

Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility.

Requirements

• 2 or more years of experience working with scale, tech-touch, or SMB customers in a customer success capacity, or experience as a growth-oriented product manager
• Ability to own processes end to end with strong systems thinking and critical thinking skills
• Excellent communication skills with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Comfortable diving into challenges and operating in ambiguous environments
• Strong analytical mindset with comfort working with quantitative data
• Comfortable managing multiple initiatives simultaneously

Nice To Haves

• Experience in the search or marketing industry

Responsibilities

• Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers are realizing value from the Profound platform
• Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes
• Become an expert in the AI search space and develop a strong understanding of how large language models work
• Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
• Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed