Engagement Manager - PMO (CCaaS / Enterprise Transformation Programs)

Capgemini • Atlanta, GA

17h • Hybrid

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job Description:Locations: Atlanta, GA | Chicago, IL | Vienna, VA (Hybrid)Employment Type: Full‑TimeNo sponsorship available

Role Overview
Capgemini is seeking an experienced Engagement Manager – PMO to lead program management execution for large‑scale enterprise transformation initiatives, with a strong focus on CCaaS, CRM, and contact center modernization programs.
This role serves as the single point of accountability for program execution health, PMO governance, delivery transparency, and stakeholder alignment across multi‑workstream, multi‑vendor environments within a regulated financial services context.

Requirements

• 12+ years of experience in enterprise program management or engagement management with strong PMO leadership focus
• Proven experience leading large‑scale, multi‑workstream transformation programs (CCaaS, CRM, or enterprise platform modernization strongly preferred)
• Deep hands‑on expertise in PMO governance, financial management, RAID management, change control, and executive reporting
• Experience operating in multi‑vendor, system‑integrator‑led delivery environments
• Strong executive communication skills with the ability to translate delivery data into clear, action‑oriented insights
• Experience working with Agile, Hybrid, and Waterfall delivery models and applying them pragmatically at scale
• Experience in regulated industries such as Financial Services, Insurance, or Healthcare

Nice To Haves

• Experience supporting contact center modernization or CCaaS initiatives (e.g., enterprise customer experience or CRM transformation programs)
• PMP, PgMP, SAFe, ITIL, or equivalent program / portfolio management certification

Responsibilities

• Lead day‑to‑day execution of complex enterprise transformation programs, ensuring disciplined delivery, transparency, and predictable outcomes
• Own the engagement operating model and ensure consistent application of PMO standards, processes, and governance across all workstreams
• Act as the primary point of accountability for program execution health, enabling Program Sponsors and Directors to make informed decisions
• Establish and operate core PMO disciplines including scope, schedule, cost, quality, risks, issues, dependencies, assumptions, and benefits tracking
• Develop and maintain the Integrated Master Schedule (IMS), milestone plans, critical path analysis, and cross‑workstream dependency management
• Own RAID management, proactively driving mitigation strategies, escalation, and resolution
• Lead change control and scope governance to manage intake, impact analysis, and approval workflows while preventing over‑commitment
• Define, track, and report on program KPIs aligned to delivery performance and business outcomes
• Own program financial management, including budgeting, forecasting, actuals tracking, variance analysis, and financial reporting
• Track vendor and partner commercials, milestones, and deliverables, ensuring alignment with contractual commitments
• Support benefits realization tracking and value realization reporting in partnership with business stakeholders
• Operate structured executive and operational governance forums, including weekly reviews, SteerCo materials, and decision logs
• Produce executive‑ready reporting with clear, concise narratives on program status, risks, key decisions, and corrective actions
• Coordinate across multi‑vendor delivery teams to maintain alignment to plans, dependencies, and milestones
• Serve as a trusted partner to business, technology, and operations leaders, managing expectations and driving alignment
• Enforce delivery discipline across release planning, readiness reviews, go‑live criteria, and post‑deployment stabilization (hypercare)
• Ensure required artifacts are produced to support operational readiness and service transition in coordination with delivery and operations teams
• Identify early indicators of delivery risk and recommend corrective actions to program leadership

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed