Engagement Manager, Partners

BioCatch•New York, NY

1d•$90,000 - $120,000•Remote

About The Position

We are looking for an exceptional individual to join our vibrant growing Solutions organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of partners and joint end-customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the partners and collaborate with the customer to jointly solve problems. Partner with your Threat Analyst and Solutions Engineer to present consultative solutions to a wide range of audiences, from executives to business owners. This role will work across multiple industries, with a primary focus on Financial Institutions in North America.

Requirements

5+ years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers
Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered. Additional relevant work experience will be considered in lieu of education requirements
Exceptionally strong verbal and written communication skills. Ability to deliver impactful presentations to various types of audiences
Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results
Ability to work in a team environment, by soliciting input and feedback. Strong ability to effectively manage conflict
Demonstrates the ability to work well under pressure, sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. Candidate must possess a positive attitude, and an entrepreneurial spirit

Responsibilities

Manage risks to efficacy of the BioCatch solution for our partners and end customers
Function as a single point of contact for general consulting, incident reporting, and escalation for our partners and our joint end-customers. Working in tandem with BioCatch Support, Solution Engineering, Threat Analytics and Data Science
Build and maintain strong relationships with partner organizations, acting as the primary point of contact
Address and anticipate partner concerns, proactively providing solutions
Identify opportunities for expanded product utilization and support the sales team in realizing them
Network with key contacts outside own area of expertise, cross-functionally and across multiple departments
Manage project coordination and provide oversight for project team to ensure adherence to a schedule
Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task ownership
Lead the project team through any customer issues by identifying path to remediation, executing on plan and keeping stakeholders informed
Schedule and facilitate regular meetings with partners and joint end-customers to provide updates on product releases and gather feedback on product roadmap
Advocate on behalf of your partners and joint end-customers with BioCatch internal staff in Solutions, R&D and Product
Prepare and deliver Quarterly Business Reviews to partners and joint end-customer business owners to review achievements, set goals and plan timelines for envisioned projects
Provide executive summary updates to internal stakeholders on partner and joint end-customer overall status and KPIs